1 reviews | Active since Jun 2017
Refusal to cancel the cellphone insurance contract
<p>I entered into a cellphone contract with cellc last year and I was offered insurance by the sales person at the store which I also accepted. I have been trying to cancel the insuance for the last 4 months but they are making it impossible. When I call csurance they do not answere the phone. When I went to their store at northgate I was told that they can not cancell the contract as this can only be done insurance. I waited at the store while the sales person made the call and no one answered the call. So the insurance gets activated at the store but they can not cancel it on request. I continued calling with no response untill I stopped the debit order to cell c last month. Cell c has suspended my account because I refuse to pay for insurance that I do not want. When I finally managed to speak to a rep from csurance she told me that she can not deactivate my insurance as only the manager can do that. The insurance has not been cancelled up to today.</p> <p>The services were horrible and the answer that I keep getting from the cell c staff is always that they unfortunately can not help with this. So my experience with cell c overall has been horribe. The reception is very bad and now they topped this up with insurance contracts that can not be cancelled.</p>
Hi Maya
Cancelling your insurance should not be this frustrating. We'll assist and ensure that CSurance actions your request. Do expect a call.
Regards
Cell C | PN
Hi Maya
Cancelling your insurance should not be this frustrating. We'll assist and ensure that CSurance actions your request. Do expect a call.
Regards
Cell C | PN
I received a call from csurance yesterday and I was asked to provide proof that I had been trying to cancel my contract before they can deactivate my insurance which I have emailed. I was told that the people from cell c are unable to deactivate the insurance but he could deactivate it for me if I agreed pay for the May debit order that I blocked deliberately as they had been refusing to cancel the insuare.
And the person who called me was explaing that csurance and cellc are two seperate entities and pointing the blame at cellc. Why then would csurance set up a system tha allows cellc to provide their clients with their insurance but deny them authorisation to cancel the same insurance? This is very inconvinient for customers and seems to me like a scheme to make peole take up insuarance that they deliberatly make impossibe to get out of.
I received a call from csurance yesterday and I was asked to provide proof that I had been trying to cancel my contract before they can deactivate my insurance which I have emailed. I was told that the people from cell c are unable to deactivate the insurance but he could deactivate it for me if I agreed pay for the May debit order that I blocked deliberately as they had been refusing to cancel the insuare.
And the person who called me was explaing that csurance and cellc are two seperate entities and pointing the blame at cellc. Why then would csurance set up a system tha allows cellc to provide their clients with their insurance but deny them authorisation to cancel the same insurance? This is very inconvinient for customers and seems to me like a scheme to make peole take up insuarance that they deliberatly make impossibe to get out of.
For anyone who is thinking of taking an insurance contract with csurance know that cancelling it will be a nightmare.
Today I received a call from Northgate and I was asked to pay for the month of May that I deliberately blocked and then make an affidavid at the police station stating that I have no claims against csurance and I will then be refunded for the money paid for May.
What an inconinient process. I refused to make the payment and to go to the police station because I wonder how long it will take for them to refund me and they ever will.
For anyone who is thinking of taking an insurance contract with csurance know that cancelling it will be a nightmare.
Today I received a call from Northgate and I was asked to pay for the month of May that I deliberately blocked and then make an affidavid at the police station stating that I have no claims against csurance and I will then be refunded for the money paid for May.
What an inconinient process. I refused to make the payment and to go to the police station because I wonder how long it will take for them to refund me and they ever will.
Skhumbuzo confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Skhumbuzo confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Skhumbuzo did talk to me but the matter still has not been resolved as I have still been billed for the insurance for June. This also didnt go through as I have still blocked the debit order. This means that my debt with cell c and csurance will just keep piling until the issue is resolved.
Dipuo from cell c Northgate called me today and told me that the insurance is still active on their side so please do not say that I was assisted with the matter.
Your services are just awful.
Skhumbuzo did talk to me but the matter still has not been resolved as I have still been billed for the insurance for June. This also didnt go through as I have still blocked the debit order. This means that my debt with cell c and csurance will just keep piling until the issue is resolved.
Dipuo from cell c Northgate called me today and told me that the insurance is still active on their side so please do not say that I was assisted with the matter.
Your services are just awful.
We have escalated this matter for further assistance. Do expect communication.
Regards
Cell C | PN
We have escalated this matter for further assistance. Do expect communication.
Regards
Cell C | PN