AL
Alison L

1 reviews | Active since May 2018

31 May 2018, 11:27

Refusal to cancel data contract

I have been trying to cancel my data contract for the last 2 days. Yesterday the call center agent refused to take my cancelation notice as he said I was 1 day too early. Now I am trying to phone keep getting put through to upgrades and when I ask for cancelations department I get cut off. I have had enough of Cell C and will never use them again for any reason. I want the contract canceled and no further debit orders to go off my account

0
Replies (4)
Cell C
Cell C's reply31 May 2018, 11:42
Official

Good morning Alison

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply31 May 2018, 11:42
Official

Good morning Alison

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

AL
Alison L's update31 May 2018, 11:52
Reviewer Update
Make sure they phone me in the next 30 minutes. I am so angry I am going to go to head office and let rip at anyone there!!!!!!!!!!!!!!!
Cell C
Cell C's reply31 May 2018, 15:59
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,