Refusal to assist

Monday the 8th of Jan the incident occurred. About Thursday or so I had lost my router which had my data sim card in it so I called the customer care to help me suspended the data sim card. This was done over the phone and all was well till I needed to replace n reopen the line.

I called the customer care line to get this done, an agent referred me to an outlet. Decided to go to greenstone mall for the assistance.

I get there around 17:40 to find the door closed and locked.

Looked at their operating hours and it states that they operate till 6pm.

I raise this with one of the ladies who attended the door n specified that it wasn't 6pm yet so she decided to let me in.

My enquiry required their system to be online and I was told that they had shut down the systems n assisting would only be possible the following day.

I left and drove to mall of africa to get the service that Cell C Greenstone failed to offer.