REFUSAL OF CANCELLATION OF MY CELL C CONTRACT

IVE BEEN A CLIENT OF YOURS FOR THE PAST 4 YEARS AND DISGUSTED BY THE SERVICE I RECEIVED TODAY FROM DAVID BURBS FROM YOUR RETENTIONS DEPT. I HAVE BEEN VERY CLEAR FROM THE ONSET THAT I DO NOT WANT AN UPGRADE OR ANY SERVICES GOING FORWARD.I REQUESTED THAT A CANCELLATION NEEDS TO BE DONE ON MY CELL C CONTRACT ***) BUT TODAY I WAS TOLD NO CANCELLATION WILL BE DONE AND THAT I NEVER CALLED YOUR RETENTIONS DEPT!! DAVID BURBS WAS VERY ARGUMENTATIVE WITH ME ON THE PHONE, INSISTED THAT I DIDN'T CALL ALTHOUGH I HAVE CALL LOGS WHICH INDICATE THAT I CALLED ON THE 24TH FEB AND 04 MAR.<br> WHEN I ASKED TO SPEAK TO A SENIOR PERSON, HE STILL INSISTED ON SPEAKING TO ME AND TOLD ME HER SUPERVISOR PRIYA NAIDOO WAS MADE AWARE OF THE MATTER ....PRIYA DIDNT EVEN HAVE THE DECENCY TO SPEAK TO ME AS A CLIENT, I GUESS HAVING CONSULTANTS JUST TAKE MESSAGES IS HOW YOU DEAL WITH YOUR CUSTOMER CARE...IM APPALLED BY YOUR SERVICE, BY THE FACT THAT MY CONTRACT HAS ENDED AND YOUR ARE NOT CANCELLING IT ALTHOUGH I HAVE REQUESTED THE CANCELLATION!!!!! THIS IS ONE SERVICE PROVIDER I WOULDN'T REFER TO ANYONE, IF THIS IS HOW YOUR TREAT YOUR LONG STANDING CUSTOMERS...VERY DISGUSTED CLIENT!!!