1 reviews | Active since Feb 2013
Refurbished Phone
I handed in my phone for repairs on the 19th of march 2015 as my phone was still under the 1 year warranty. <br> There was a problem with the audio not playing , when plugging in any headset.<br> <br> After two weeks I received my phone back on the 2nd of April. I just made it for collection as they were closing for the long weekend. I put my battery in my phone straight away and left. A week later I bought a 16gb memory card and when I removed the battery I noticed a refurbished sticker had been placed on my phone.<br> <br> I checked serial numbers on my phone to numbers on the box it came in and they do not match. <br> <br> My question is, did I get my phone replaced with another second hand phone ? Is this allowed ?. If my phone still falls within a warranty. Am I not suppose to receive a new unit, if the phone I sent in could not be fixed ?<br> <br> Thank you
We will get one of our consultants to contact you and explain the replace, repair and refund process. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
We will get one of our consultants to contact you and explain the replace, repair and refund process. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
