1 reviews | Active since Jun 2016
Refunding of incorrectly billed contracts
<p>After a long fight to get my contracts loaded correctly, with eventual success, I am now having to carrying on fighting for the refunds of the incorrect billing. The agent who resolved the incorrect loading of the contracts was meant to contact me before the end of July to discuss the refunds. This has not happenend. I would appreciate if your agents take some responsibility and close off cases completely. Everything with Cell C customer service is always a mission and trying to resolve problems takes agaes.</p>
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
I am still waiting for someone to call me and explain the the refund values, I am not happy with the way this is being handled. I dont even know how much the new contracts are per month.
I am still waiting for someone to call me and explain the the refund values, I am not happy with the way this is being handled. I dont even know how much the new contracts are per month.