MM
Me M

1 reviews | Active since Oct 2017

11 Nov 2017, 08:13

REFUND TAKUNG FOREVER

I requested refund from cell c on the 26/10/2017, Only received an sms on 2/11/2017,""?? Dear Cell C customer, please receive feedback for case no. ********** 286 a refund has been processed into your Bank Account. Please note that a refund may take 3 -5 days to reflect into the bank account. Please contact us on 084140 for further assistance. Kind Regards, Cell C Team""??, even to this day 11/11/17 there's nothing in my account ,called cell c yesterday only to be told to send another proof of payment , why send me the above sms when you still need other documents and why wait so long, This is dragging on for toolong unnecessarily

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Replies (4)
Cell C
Cell C's reply11 Nov 2017, 08:17
Official

We are in receipt of your complaint and we'll ensure that this matter is sorted. Apologies for the delay and inconvenience caused.

One of our team members will follow up on this matter with our billing department and provide feedback.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply15 Nov 2017, 15:24
Official

Good afternoon Me Mine

Lungile has been in contact and has assisted with the matter.

Regards

Cell C | MM

Best regards,

MM
Me M's update15 Nov 2017, 19:10
Reviewer Update
Matter resolved ; thank you Lungile for assisting me .
Cell C
Cell C's reply16 Nov 2017, 07:51
Official

We happy to hear that you have been assisted, have a great day.

Regards

Cell C | MM

Best regards,