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Thato P
1 reviews | Active since Oct 2015
22 Jun 2022, 08:43
Refund ********/ **********.
"********/**********" i am on week 7 regarding my refund claim an i still have not received no update or confirmation that my claim has been processed.
Here's my initial case number cause i know you going to ask me the same thing CASE NUMBER: ***. P.s- Dont issue me another new one i already have a handful of new ones that have no purpose not sure if its a way of you guys meeting daily target with each new one that gets issued.
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Replies (7)TP
Thato P's updateReviewer Update
22 Jun 2022, 11:28What I don’t understand is what’s the hold up?! The is no way it’s takes almost 2 months to process a claim. An I keep getting the scripted respond that someone will be in contact
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Thato P's update22 Jun 2022, 11:28
Reviewer Update
What I don’t understand is what’s the hold up?! The is no way it’s takes almost 2 months to process a claim. An I keep getting the scripted respond that someone will be in contact
TP
Thato P's updateReviewer Update
23 Jun 2022, 16:51After numerous phone calls and being sent from pillar to post it has come to my attention that the last update relating to this case on your system was on the 10th June being referred to the "legal department" to confirm if the refund is valid even though it shows a credit balance in your books and if it can be processed. So for the past 2 weeks no one from the legal department has attended to the query and no one from either the consultant who lodged the claim, your back office finance department or this social media platform that deals with "complaint's" daily have failed to follow up on the matter. Can i be re-directed to the legal department in question or someone who has the slightest idea on the process relating to this matter for a resolution.
TP
Thato P's update23 Jun 2022, 16:51
Reviewer Update
After numerous phone calls and being sent from pillar to post it has come to my attention that the last update relating to this case on your system was on the 10th June being referred to the "legal department" to confirm if the refund is valid even though it shows a credit balance in your books and if it can be processed. So for the past 2 weeks no one from the legal department has attended to the query and no one from either the consultant who lodged the claim, your back office finance department or this social media platform that deals with "complaint's" daily have failed to follow up on the matter. Can i be re-directed to the legal department in question or someone who has the slightest idea on the process relating to this matter for a resolution.
TP
Thato P's updateReviewer Update
30 Jun 2022, 10:41Good day
Please note i have not received any assistance on this matter post the last response you provided on the 23rd June 2022. I have since lodged the matter with ICASA pending feedback from them.
Please note i have not received any assistance on this matter post the last response you provided on the 23rd June 2022. I have since lodged the matter with ICASA pending feedback from them.
TP
Thato P's update30 Jun 2022, 10:41
Reviewer Update
Good day
Please note i have not received any assistance on this matter post the last response you provided on the 23rd June 2022. I have since lodged the matter with ICASA pending feedback from them.
Please note i have not received any assistance on this matter post the last response you provided on the 23rd June 2022. I have since lodged the matter with ICASA pending feedback from them.
Cell C's replyOfficial
05 Jul 2022, 15:28Hi Thato
We apologize for the delay , your matter is still being worked on . We have requested a call back.
^NH
We apologize for the delay , your matter is still being worked on . We have requested a call back.
^NH
Cell C's reply05 Jul 2022, 15:28
Official
Hi Thato
We apologize for the delay , your matter is still being worked on . We have requested a call back.
^NH
We apologize for the delay , your matter is still being worked on . We have requested a call back.
^NH
TP
Thato P's updateReviewer Update
05 Jul 2022, 15:48Good day
Please note stop issuing me with these multiple reference numbers i am working off the initial reference numbers. I have requested that you re-directed to the legal department in question or someone who has the slightest idea on the process relating to this matter for a resolution. In anycase i am waiting for feedback from ICASA.
Please note stop issuing me with these multiple reference numbers i am working off the initial reference numbers. I have requested that you re-directed to the legal department in question or someone who has the slightest idea on the process relating to this matter for a resolution. In anycase i am waiting for feedback from ICASA.
TP
Thato P's update05 Jul 2022, 15:48
Reviewer Update
Good day
Please note stop issuing me with these multiple reference numbers i am working off the initial reference numbers. I have requested that you re-directed to the legal department in question or someone who has the slightest idea on the process relating to this matter for a resolution. In anycase i am waiting for feedback from ICASA.
Please note stop issuing me with these multiple reference numbers i am working off the initial reference numbers. I have requested that you re-directed to the legal department in question or someone who has the slightest idea on the process relating to this matter for a resolution. In anycase i am waiting for feedback from ICASA.
TP
Thato P's updateReviewer Update
06 Jul 2022, 17:11😂😂
TP
Thato P's update06 Jul 2022, 17:11
Reviewer Update
😂😂
TP
Thato P's updateReviewer Update
13 Jul 2022, 16:31Nope
TP
Thato P's update13 Jul 2022, 16:31
Reviewer Update
Nope