Refund Roller-coaster

I have been a Cell C customer for over 5 years and I have given you guys the benefit of the doubt over and over again but the latest issue has been the biggest nightmare!

I received a faulty laptop in November 2022 and struggled to have it returned because the Device number provided by Cell C in the contract mismatched with the number on the actual device, when the device was eventually returned on the 7th of December 2022 I practically had to beg for a replacement or to have the laptop repaired.

After no success with this I requested to cancel the contract as my account was still being debited whilst I did not have the device in my possession, fast forward it is the end of February 2023 after escalations and more escalations I don't have my refund, my case is being escalated yet again. Due to this I would like to cancel and pay off my other current contract and cut ties all together for good.