Refund request

I have a data contract with Cell C for the past 15 months. The Sim Card stopped working in February 2023 and I called Cell C in March to report it but the consultant wasn't very helpful. I called again and was on hold till I dropped the call. On 11 May I got through to a consultant who told me to visit a Cell C outlet for sim swap but then again she said it won't help because the sim card has been inactive for 3 months. I then logged 2 Hello Peter complaints and eventually on Friday (09/06/2023) I was called by a lady named Nelisiwe and she asked me questions which I answered correctly but told me I had failed and will call me again on Monday. I asked Nelisiwe to log a refund request for the 3 months that the sim was inactive as I suffered a financial loss, I had to buy prepaid data for 3 months and I had initially called Cell C to inform them that tbe sim card is not working.

Nelisiwe called me today to assist with the sim card and the process was successful but she told me my refund request was declined, and I'm not happy as Cell C didn't contact me or do a thorough investigations on the calls that I had previously logged. Cell C don't care about their clients. We are living in tough times and I have lost R 282.11 times 3 months for the data that I didn't use. This is totally unfair and the sad part is that I did not choose not to use the data but the sim card stopped working and I did report the matter. I would like for Cell C to refund my money back ( R 846.33).