Refund process taking 3months and still ongoing.....

I don't even know where to begin. I upgraded my fibre line from 20mb to a 50mb line. The debit order was never processed and I was advised to make a EFT which I did. I was then double debited. I called customer service in April 2022 and explained the situation and a case was logged for the refund to be processed. 3 months later and still no refund was made to me and this is totally unacceptable.

I spoke to Nokuthula today 04/08/2022 and she is very helpful and hopefully this will be sorted out soon.