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Siphosethu F

1 reviews | Active since Jan 2017

12 Jan 2017, 18:50

Refund& Poor Service

<p>I cancelled my insurance last year August 2016 but they still debiting money on my bank account even my 2017 January statement it showes that they gona debit money on my account on the last day of the month they been promising to refund me back within 72hours I haven't received anything till today .. They sent my name to collectors/ blacklisting. But they are the ones who are owing me which I don't understand putting my name in bad books... They closed my line I can't receive calls nor do anything on my SIM card it's useless...I've been in and out to cell c stores without getting any joy... Please help me to expose this company that is ripping </p>

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Replies (5)
Cell C
Cell C's reply13 Jan 2017, 07:19
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply18 Jan 2017, 07:31
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,

SF
Siphosethu F's update18 Jan 2017, 07:58
Reviewer Update

yes I did get my refund Thank You but my SIM card is still ""Hotline" I can't recieve nor do anything and it's been 2 mnths now.

Please se sort out this matter!!

SF
Siphosethu F's update27 Jan 2017, 08:32
Reviewer Update

Good day

kindly please note cell c hasn't cancelled the insurance Yet.. Yesterday they debited money on my account again please sort out this issue and refund me back my money.

Thank You.

Cell C
Cell C's reply27 Jan 2017, 11:36
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,