Refund owed to me not paid in the turn around time provided

On the 1st of August 2017 I accidentally EFT'd R 800 to cell c that was supposed to be paid to another company. I immediately contacted them and advised that I need them to refund this money to me as I don't owe them anything on my account, I also send them a proof of payment on this amount. At this stage, I was advised that the payment will take 48 hours to reflect in Cell C's account, I phoned customer care again on Friday the 4th of August, at which point the consultant advised me that he can see the R800 I paid extra reflecting on the system and he will arrange that a Refund into my account be auctioned. I was advised on the 4th of August that it will take 7 working days for the refund to be paid into my account. if you count 7 working days from the 4th of August minus the public policy on the 9th of August the 7th day was the 16th of August, I phoned customer care again on the 15th of August at which point a consultant advised me that my query was still running, I also phoned yesterday on the 17th of August and I was yet again advised that my query is still running and the consultant I spoke to yesterday promised me that they have sent an email to the person who is supposed to be handling my query and that I will be contacted yesterday. this never happened and the refund is still not in my account.

on the other hand, I have also phoned into customer care 4 times over the last week asking for my July statement to be emailed to me this has also not happened I haven't received any statements from Cell C in the last 8 + months

my question is how difficult is it to keep to a turnaround time that you supp**** to a client and refund the money when you said you would refund the money. It has been 2 weeks and I desperately need the funds back in my account today,

the reference number I was supp**** with is ********** 143

please make sure my money is paid back into my account today

Marietjie Kotze