TJ
Trisha J
1 reviews | Active since May 2025
29 May 2025, 19:54
Refund not returned and poor corrospondance.
It's been a month that I'm trying to get a refund and evertime I phone I'm giving them my details as per my ID but they say I failed the test must go to a cell c store when I go to the store they say I must phone castomer care, if I do get trew to customer care they say my case is out and give me a new Ref number and I need to wait another 7 days. What is the hold up with my refund and they can't give me a answer.
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Replies (2)
Cell C's replyOfficial
29 May 2025, 20:03Dear Trisha Jagnanden,
Thank you for reaching out and bringing this to our attention. We sincerely apologies for the poor communication and the ongoing delays you've experienced in trying to obtain your refund.
We understand how frustrating it must be to be sent back and forth between our contact centre and stores without receiving clear answers or resolution. This is certainly not the level of service we aim to provide.
Please be assured that we will escalate the matter to our Support Team for further assistance and oversight to ensure it is resolved as quickly as possible.
Kindly allow us a short time to investigate further, and our Support Team will be in touch.
Regards,
Cell C | CW
Thank you for reaching out and bringing this to our attention. We sincerely apologies for the poor communication and the ongoing delays you've experienced in trying to obtain your refund.
We understand how frustrating it must be to be sent back and forth between our contact centre and stores without receiving clear answers or resolution. This is certainly not the level of service we aim to provide.
Please be assured that we will escalate the matter to our Support Team for further assistance and oversight to ensure it is resolved as quickly as possible.
Kindly allow us a short time to investigate further, and our Support Team will be in touch.
Regards,
Cell C | CW
Cell C's reply29 May 2025, 20:03
Official
Dear Trisha Jagnanden,
Thank you for reaching out and bringing this to our attention. We sincerely apologies for the poor communication and the ongoing delays you've experienced in trying to obtain your refund.
We understand how frustrating it must be to be sent back and forth between our contact centre and stores without receiving clear answers or resolution. This is certainly not the level of service we aim to provide.
Please be assured that we will escalate the matter to our Support Team for further assistance and oversight to ensure it is resolved as quickly as possible.
Kindly allow us a short time to investigate further, and our Support Team will be in touch.
Regards,
Cell C | CW
Thank you for reaching out and bringing this to our attention. We sincerely apologies for the poor communication and the ongoing delays you've experienced in trying to obtain your refund.
We understand how frustrating it must be to be sent back and forth between our contact centre and stores without receiving clear answers or resolution. This is certainly not the level of service we aim to provide.
Please be assured that we will escalate the matter to our Support Team for further assistance and oversight to ensure it is resolved as quickly as possible.
Kindly allow us a short time to investigate further, and our Support Team will be in touch.
Regards,
Cell C | CW
TJ
Trisha J's updateReviewer Update
10 Jun 2025, 19:15It's been two weeks now and I'm still waiting for the collection department to approve my refund. How long does it take for approval. It's two months now that I'm still battling with getting my refund. Every time cell c contact me they give me the same feed back, how can a department take so long to approve a refund?
TJ
Trisha J's update10 Jun 2025, 19:15
Reviewer Update
It's been two weeks now and I'm still waiting for the collection department to approve my refund. How long does it take for approval. It's two months now that I'm still battling with getting my refund. Every time cell c contact me they give me the same feed back, how can a department take so long to approve a refund?