REFUND NOT PAID IN

Earlier in June 2015 I wrote a complaint about Cell C deducting from my bank account whereas I had made all payments and settled the contract before time, however it(Cell C) still charged me even though I became prepaid... However I did send the proof of deposit on the 29th June to Mpho Ndlovu and till now I have not received any payment back into my back account of which I did provide the bank details for payment. I further more sent Mpho Ndlovu two or three more emails ( on the 02/07/15) confirming did he receive my banking details, and enquiring what will happen this month(July) as I fear the same thing will happen again because no one has confirmed with me that Cell C has updated my account to prepaid account. But to my disappointment Mpho just ignored my emails after the 29th June 2015. I'm just fed up with the poor customer service from Cell C.