Refund not given

<p>At around October 2016 I discovered that someone had attempted to **********ly get a SIM card and cellphone using my details from cell c and I immediately informed cell c at Middleburg and they told me they have stopped the process but during the process my comtract SIM card was also blocked, when I went for it to be activated at around November the wrong SIM was activated ( don't know how it was even given to the person at the. 1st place because I was told I had reported before it was done) during that time the person used over R2700 from which was devoted from my account. When I repeorted in December I was informed I will be refunded. When I called again late December I was told it was being processed I will get it within a week, I called again and was told 2 weeks, it's been 3 months now and I still haven't received my refund. I am very disappointed with cell c</p>