REFUND NOT DONE

Morning not so good, CELL C"S customer service gets worse by the day. We have requested to be contacted regarding a refund as my father was double debited and yet he transferred money to the account that was provided, as if that was not enough, ya'll could see that double amount was debited yet you people insisted for a bank statement. We sent the bank statement to Theodorah Molotsi on the 19th of this month, at 09:01 am and still, no feedback was provided.

What should we do? We want the money back, we experiencing tough times. My email address is *** and my father is Mfanafuthi Samuel Dludlu, i am fuming and i think you people are taking my dad's morals for a ride. WE WANT OUR REFUND. PERIOD.