Refund not done

Hi<br> <br> For the month of March my line was disconnected for none payment. I then did a manual payment at Nedbank of R467.00 on the 16-4-2015, faxed my receipt on the 25-04-2015. Cell C then debited my account on the 25/04/2015 for R467.00 and the normal billing of R398.00! I spoke to Doyle the senior manager on shift whom assured me that this will be sorted out! Today is the 7/05/2015? Nothing has been done.<br> <br> If this is not refunded today, I will be laying a complaint with the Ombudsman!