1 reviews | Active since Apr 2011
Refund Nightmare and No Assistance
During my usual process of paying for my contract on the Cell C app, the app would crash when you press the pay button and after trying 3 times I left it, however my account was debited 3 times and immediately requested a refund for the extra 2 payment, after a lengthy process and having to send screenshots and bank statements showing the transactions (21st May 2024) to Nelisiwe Koi (Contractor) <***> she stated that she received it and it's being processed. She did mention the 7 to 14 working days which I find ridiculous as it was their fault on the problematic app in the first place. I have followed up everyday after the 7th day and after them keeping to request to call me and me taking over 10 calls, nothing has been done, I cannot understand why everytime they want to call just to confirm they haven't done it. I was even requested to send a new full statement showing that I HAVENT RECEIVED the refund. It's the 19th working day and still nothing.
It's beyond frustrating and no one is giving me answers but if you miss your payment by 1 day they constantly harass you for payment and forcing you to pay but when the tables turn they don't care. I thought We're the customers and they should be looking out for us instead of you begging for assistance.
They have not tried to contact me, but I did receive a call now stating the exact thing I said in my complaint and that nothing has been done and it's escalated, same as the last 5 calls
They have not tried to contact me, but I did receive a call now stating the exact thing I said in my complaint and that nothing has been done and it's escalated, same as the last 5 calls
It's officially been 20 business days and practically a month from the original request with bank statements ect. I have attempted all angles now so my only step would to be legal. Advised I cam claim damages so this is my last effort to get it resolved by COB.
It's officially been 20 business days and practically a month from the original request with bank statements ect. I have attempted all angles now so my only step would to be legal. Advised I cam claim damages so this is my last effort to get it resolved by COB.