1 reviews | Active since Mar 2014
Refund Nightmare
I have had a data contract with Cell C for over two years. I am on a 2Gig Postpaid contract for R99, meaning that I get billed a month later for my usage. My contract ended 28 January 2015. But my nightmare with Cell C's billing started in December 2014 already. I checked my debit at the end of Jan 2015 for usage of Dec 2014, I was billed R279, instead of R99, a difference of R180. I got credited after I questioned this, but in Jan 2015 my account was messed up again. They could only charge me more pro-rata as from 29 Jan, but again my account was charged for R279, plus some extra usage I had, instead of the R99 plus extra usage. So again I was overcharged by about R150.00. <br> <br> I have called countless times, I always get promised I would be called back, within 2 business days. It has been escalated every time. Still no result!<br> <br> I want this sorted ASAP!
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
