Refund My Money

BAD BAD customer service this would be my very last Contract with cellc. How Difficult can it be to reply on an email to confirm weather documents have been received after been me being called from their customer service department. I EFT R1200 into my cellc account coz my account was in arrears I by Accident then went to go EFT a R4000 again to that same account. I logged a call case no *** explain what happend received a call from a guy *** I Then forward proof of payment and asked to confirm whether it was received no reply. I then Phoned 084145 they can't help me I need to send SKUMALO again a Email and wait till he replies. This is now 2 days in a row. Today again I Phoned same story customer service can't help not sure if this is maybe off that's why his not replying. Send proof of bankstatements again for the 2nd time. Still Confirmation. Phoned customer service they can't say if they did receive my bankstatements. I must wait till SKUMALO phones me NOW I'MA WAIT TILL Skhumalo phones me. But never ever again with CELLC.