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Gail M

1 reviews | Active since Sept 2023

11 Oct 2023, 14:18

REFUND MY MONEY

Everytime theres issues with CELL C, I have been charged SMART data internet WITH RIDICULOUS AMOUNTS FROM THE SIM CARD THAT WE DONT USE

0
Replies (14)
Cell C
Cell C's reply11 Oct 2023, 14:23
Official
Dear Gail Mabusela,

Thank you for reaching out to us.

We apologize for the unpleasant experience. Please note the number provided is not on our data base and thus we are unable to assist. Kindly advise if the number is on prepaid or contract.

Regards
^GN
GM
Gail M's update11 Oct 2023, 14:56
Reviewer Update
***
Cell C
Cell C's reply11 Oct 2023, 15:02
Official
Thank you for providing the number in question. We have referred your query to our Team and one of our friendly consultants will contact you within 24-48 working hours to provide assistance.

Regards
^GN
Cell C
Cell C's reply11 Oct 2023, 18:20
Official
Dear Gail Mabusela,

Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you. 

^PN 
GM
Gail M's update15 Oct 2023, 06:17
Reviewer Update
Even your consultant could not explain why there's 2 x fixed amount of R800 of data on my account that I didn't request or have knowledge OF ALL OF A SUDDEN, I AM NOT GOING TO PAY FOR SOMEONE MISTAKE AT CELLC... DEFINITELY SOMEONE AMENDED MY ACCOUNT IN JULY AND THERE'S R800 GOING OFF MY ACCOUNT SINCE THEN... I WANT MY MONEY BACK PLEASE
Cell C
Cell C's reply15 Oct 2023, 12:26
Official
 Dear Gail Mabusela, 

 A follow up has been sent to the consultant assigned to your query.

Do expect a call.

Regards
^DA
GM
Gail M's update22 Oct 2023, 08:05
Reviewer Update
PLEASE REFUND MY MONEY YOU HAVE DEBITED ME AGAIN.....
GM
Gail M's update22 Oct 2023, 08:05
Reviewer Update
I'M TAKING THIS CASEVTO OMBUDSMAN
Cell C
Cell C's reply22 Oct 2023, 12:24
Official
Dear Gail Mabusela, 

Thank you for bringing this to our attention. 

We're sorry to hear that you're facing this issue, and we're committed to resolving it as quickly as possible. We have referred the matter to management to ensure a smoother experience.

You will be contacted with feedback.

Regards,
^TN
GM
Gail M's update31 Oct 2023, 12:04
Reviewer Update
CANCEL MY CONTRACT WITH IMMEDIATE EFFECT I WANT MY MONEY BACK YOU STOLE FROM ME FOR 2 MONTHS AND HERE IS THE ONLY PLACE YOU COMMUNICATE WITH ME



CANCEL MY CONTRACT WITH IMMEDIATE EFFECT


Cell C
Cell C's reply31 Oct 2023, 12:31
Official
Dear Gail Mabusela

We have responded on your other complain, our support team will be in touch to assist.

Regards,
Cell C | SR
GM
Gail M's update31 Oct 2023, 14:59
Reviewer Update
WHAT WAS THE FEEDBACK AGAIN IF YOU HAVE REP****?
GM
Gail M's update31 Oct 2023, 15:00
Reviewer Update
WILL I STILL BE HERE IF YOU HAVE REP****? DON'T PLAY WITH ME CANCEL THE CONTRACT
Cell C
Cell C's reply31 Oct 2023, 15:19
Official
Our team tried to call you and the phone rings to voicemail, they will attempt to call again.

Cell C | SR