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KG
Kele G

1 reviews | Active since Jul 2022

28 Jul 2022, 10:06

Refund In Process...

Cell C, I have been trying to get a refund from you guys for over a year, every single time I call your customer care I am given the same runaround and told that my claim is still in process and to wait 7 WORKING DAYS. I can't imagine it takes over a year to process claims I have submitted the required documents, please can you just sort this out.

0
Replies (7)
Cell C
Cell C's reply28 Jul 2022, 11:41
Official
Good day Kele

Thank you for bringing this to our attention. 

We acknowledge your feedback and apologize for the negative experience.  We would like the opportunity to rectify this situation and help make it right for you.

We'll be in touch.

^SM

Best regards,

KG
Kele G's update03 Aug 2022, 11:00
Reviewer Update
Thank you for coming back to me so quickly on this.
I truly appreciate the resolution to this matter.

Thank you,
Kele
Cell C
Cell C's reply03 Aug 2022, 12:21
Official
Good day Kele

We're glad to hear that. Thank you for the feedback. 

^NT

Best regards,

KG
Kele G's update05 Aug 2022, 09:54
Reviewer Update
Good Day,
Could you please check for me if you guys removed the differed payment on my credit profile.
I just spoke to TransUnion and this is still showing up.

Regards,

Kele
Cell C
Cell C's reply05 Aug 2022, 10:53
Official
Good day Kele,

Thank you for reaching out to us.

Please log into your credit profile and should the listing still be there, please send us a copy of that listing to *** for us to escalate.

^TN

Best regards,

KG
Kele G's update15 Aug 2022, 09:08
Reviewer Update
Good Day,

I just wanted to say thank you for sorting out my refund. I appreciate the speed and efficiency with which this was done.

Regards,

Kele
KG
Kele G's update15 Aug 2022, 09:10
Reviewer Update
Good Day,

I just wanted to follow up on the clearance letter, I emailed the *** and they asked for a case no. and since then nothing.

Regards,

Kele