JC
Jan C
1 reviews | Active since Jun 2022
23 Jun 2022, 17:33
Refund horrific after sales and rude agents in customer service still no assistance after breaching contract from their side
I logged a refund for the cellphone that I have purchases due to waiting for ITC number for 2 months due to the fact that the IMEI number was not linked on my account until Friday after first complaint now the insurance wants a motivational letter why I am claiming now. Due to the IMEI number not linked to my account CellC Breached the contract
The number in question is *** that was ****** on the 19th of April and ITC number only provided to me on the 17th after complaint logged in complaint board and hello peter am posting another one on hello peter now
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Replies (21)JC
Jan C's updateReviewer Update
25 Jun 2022, 06:54Yes and a refund for the 800 paid to get a device due tto my job a night shift security guard and my work insists having mobile phone. Did send picture of device and I send my invoices. I want compensation for part of my installment due to fact that the 329 is for the device, data minutes and smses that I do not have since the 19th of April 2022, breaching of contract from Cell C side stating that I did not make calls but statement shows number phoned the most. Did also attach that to my complaint.
JC
Jan C's update25 Jun 2022, 06:54
Reviewer Update
Yes and a refund for the 800 paid to get a device due tto my job a night shift security guard and my work insists having mobile phone. Did send picture of device and I send my invoices. I want compensation for part of my installment due to fact that the 329 is for the device, data minutes and smses that I do not have since the 19th of April 2022, breaching of contract from Cell C side stating that I did not make calls but statement shows number phoned the most. Did also attach that to my complaint.
JC
Jan C's updateReviewer Update
25 Jun 2022, 07:14Good day
Go check your records of 1st complaint for ITC number that toot 2 months blocked sim on 19th of April 2022 and reported and requested blacklisting since then 20th of April and only received it on the 17th of June after complaint logged on complaint board and hello peter.
So I think emails is enough proof between cell c and me as well as the 1st complaint logged on 16th of June 2022. Contract was Breached by Cell C due to the dact that the IMEI number was linked to insurance on 5th of April 2022 but not linked to my account until this complaint so costs to replace device and compensation on my contract due to IMEI number linked and ITC number provided on the 17th of June 2022 and acc to your records which is a lie that it was done on the 23rh of May 2022 still a month after requesting it and no communication from your side. I did sent the same documents and bank statement to *** and *** I request immediate efund and compensation. 2 ladies could phone me quickly yesterday after this complaint logged and forwarded to the same information tto above email addresses, but guess what without resolution so this issue is not resolved
Go check your records of 1st complaint for ITC number that toot 2 months blocked sim on 19th of April 2022 and reported and requested blacklisting since then 20th of April and only received it on the 17th of June after complaint logged on complaint board and hello peter.
So I think emails is enough proof between cell c and me as well as the 1st complaint logged on 16th of June 2022. Contract was Breached by Cell C due to the dact that the IMEI number was linked to insurance on 5th of April 2022 but not linked to my account until this complaint so costs to replace device and compensation on my contract due to IMEI number linked and ITC number provided on the 17th of June 2022 and acc to your records which is a lie that it was done on the 23rh of May 2022 still a month after requesting it and no communication from your side. I did sent the same documents and bank statement to *** and *** I request immediate efund and compensation. 2 ladies could phone me quickly yesterday after this complaint logged and forwarded to the same information tto above email addresses, but guess what without resolution so this issue is not resolved
JC
Jan C's update25 Jun 2022, 07:14
Reviewer Update
Good day
Go check your records of 1st complaint for ITC number that toot 2 months blocked sim on 19th of April 2022 and reported and requested blacklisting since then 20th of April and only received it on the 17th of June after complaint logged on complaint board and hello peter.
So I think emails is enough proof between cell c and me as well as the 1st complaint logged on 16th of June 2022. Contract was Breached by Cell C due to the dact that the IMEI number was linked to insurance on 5th of April 2022 but not linked to my account until this complaint so costs to replace device and compensation on my contract due to IMEI number linked and ITC number provided on the 17th of June 2022 and acc to your records which is a lie that it was done on the 23rh of May 2022 still a month after requesting it and no communication from your side. I did sent the same documents and bank statement to *** and *** I request immediate efund and compensation. 2 ladies could phone me quickly yesterday after this complaint logged and forwarded to the same information tto above email addresses, but guess what without resolution so this issue is not resolved
Go check your records of 1st complaint for ITC number that toot 2 months blocked sim on 19th of April 2022 and reported and requested blacklisting since then 20th of April and only received it on the 17th of June after complaint logged on complaint board and hello peter.
So I think emails is enough proof between cell c and me as well as the 1st complaint logged on 16th of June 2022. Contract was Breached by Cell C due to the dact that the IMEI number was linked to insurance on 5th of April 2022 but not linked to my account until this complaint so costs to replace device and compensation on my contract due to IMEI number linked and ITC number provided on the 17th of June 2022 and acc to your records which is a lie that it was done on the 23rh of May 2022 still a month after requesting it and no communication from your side. I did sent the same documents and bank statement to *** and *** I request immediate efund and compensation. 2 ladies could phone me quickly yesterday after this complaint logged and forwarded to the same information tto above email addresses, but guess what without resolution so this issue is not resolved
JC
Jan C's updateReviewer Update
26 Jun 2022, 23:36How long am I still going to wait
JC
Jan C's update26 Jun 2022, 23:36
Reviewer Update
How long am I still going to wait
JC
Jan C's updateReviewer Update
28 Jun 2022, 15:58I was contacted yesterday informing me the back office is busy with refund and then I wait and wait no one gives feedback and everytime I phone or they phone I must explain all over that this is the second case reported on hello peter and I just get we apologise for the inconvenience
JC
Jan C's update28 Jun 2022, 15:58
Reviewer Update
I was contacted yesterday informing me the back office is busy with refund and then I wait and wait no one gives feedback and everytime I phone or they phone I must explain all over that this is the second case reported on hello peter and I just get we apologise for the inconvenience
JC
Jan C's updateReviewer Update
28 Jun 2022, 16:59No one contacted me on *** because I did a simswap on Saturday and my contract number is ***
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me
JC
Jan C's update28 Jun 2022, 16:59
Reviewer Update
No one contacted me on *** because I did a simswap on Saturday and my contract number is ***
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me
JC
Jan C's updateReviewer Update
28 Jun 2022, 17:03No one contacted me on *** because I did a simswap on Saturday and my contract number is ***
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount R1364.60 due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me
JC
Jan C's update28 Jun 2022, 17:03
Reviewer Update
No one contacted me on *** because I did a simswap on Saturday and my contract number is ***
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount R1364.60 due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me
JC
Jan C's updateReviewer Update
28 Jun 2022, 17:09No one contacted me on *** because I did a simswap on Saturday and my contract number is ***
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount R1364.60 due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me and making me a **** will make this public on social media and at the NCR
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount R1364.60 due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me and making me a **** will make this public on social media and at the NCR
JC
Jan C's update28 Jun 2022, 17:09
Reviewer Update
No one contacted me on *** because I did a simswap on Saturday and my contract number is ***
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount R1364.60 due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me and making me a **** will make this public on social media and at the NCR
Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount R1364.60 due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me and making me a **** will make this public on social media and at the NCR
JC
Jan C's updateReviewer Update
29 Jun 2022, 17:40Good day
I wish you Cann stop lying on this site, I checked my mail I phoned customer service and I was informed the case os still open with no response or email
I wish you Cann stop lying on this site, I checked my mail I phoned customer service and I was informed the case os still open with no response or email
JC
Jan C's update29 Jun 2022, 17:40
Reviewer Update
Good day
I wish you Cann stop lying on this site, I checked my mail I phoned customer service and I was informed the case os still open with no response or email
I wish you Cann stop lying on this site, I checked my mail I phoned customer service and I was informed the case os still open with no response or email
JC
Jan C's updateReviewer Update
29 Jun 2022, 18:02Sorry unacceptable I know the law my wife studied it forst your reply was there is no proof of nail and I sent is
JC
Jan C's update29 Jun 2022, 18:02
Reviewer Update
Sorry unacceptable I know the law my wife studied it forst your reply was there is no proof of nail and I sent is
JC
Jan C's updateReviewer Update
29 Jun 2022, 18:14Another thing is how many time must I say phone me on my contract number *** because the *** was only simswapped the Saurday that passed and no calls received on *** since Monday. I only received 3 calls on my *** number to inquire how they can assist, every time I had to repeat myself and ticket is open and their is nothing that they can do I must wait.
JC
Jan C's update29 Jun 2022, 18:14
Reviewer Update
Another thing is how many time must I say phone me on my contract number *** because the *** was only simswapped the Saurday that passed and no calls received on *** since Monday. I only received 3 calls on my *** number to inquire how they can assist, every time I had to repeat myself and ticket is open and their is nothing that they can do I must wait.
Cell C's replyOfficial
29 Jun 2022, 19:03We have submitted a call back request. Mpho will be contacting you.
^NH
^NH
Cell C's reply29 Jun 2022, 19:03
Official
We have submitted a call back request. Mpho will be contacting you.
^NH
^NH
JC
Jan C's updateReviewer Update
30 Jun 2022, 14:22When am I getting feedback
JC
Jan C's update30 Jun 2022, 14:22
Reviewer Update
When am I getting feedback
JC
Sent: Tuesday, 28 June 2022 16:55
To: sm <***>; Customer Service <***>
Subject: Fwd: Jannie Cornelius - ***- Billing
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
No one contacted me on *** because I did a simswap on Saturday and my contract number is *** Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me Fwd: Your Boost Loans application has been approvedInboxJJeanene Corneliusto me
1 minute agoDetailsGood day Please find attached the email that my wife took a loan with boost loans to buy a device it is a one month loan and the repayment is
---------- Forwarded message ---------
From: <***>
Date: Sat, 30 Apr 2022, 09:08
Subject: Your Boost Loans application has been approved
To: <***>
Dear Jeanene Thank you for applying for a flexible short-term loan with Boost Loans Your Boost Loans application has been approved. Based on the assessments and your credit history you are approved for maximum loan amount of R1,000.00. Please Login on our website to ACCEPT this loan amount: Applications Team Comment: " " Thank you again for your patience.Kind RegardsApplications TeamE: ***W: www.boostloans.co.za
On Tuesday, June 28, 2022, sm <***> wrote:Dear Mr. Cornelius Thank you for contacting Cell C Billing Query: Monthly services loaded at the beginning of the month will be billed at the end of the month. On June 30th the Mins, SMS and data loaded on June 1st will be deducted from your bank account. Your first debit order was due on the 8th of May 2022, a date that you selected when the contract was activated. The debit order was unsuccessful due to no funds. The first invoice included the pro-rata for April and full subscription May 2022 hence Invoice of R700.26 Blacklisting Query: Upon activation of contract activation of contract it may take up to 30 calendar days for the usage information to be populated. Further delays in blacklisting the device were caused due to the incorrect Cell C number captured on the attached blacklisting form. Cell C attempted to reach telephonically on *** in order to have the form updated correctly. A refund cannot be processed because there is no request for a loan unit captured on the system. Kindly find the attached motivational letter. RegardsMpho
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>
Sent: Saturday, June 25, 2022 7:04 PM
To: sm <***>; Customer Service <***>
Subject: Fwd: *** Billing inquiry and refund for expenses to get a device until ITC number was provided
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Please start reading all the complaints I am logging complaint and I demand correction of account and payments due to account being only 3 months old en of June 2022 because it was activated on the 1st of April 2022. You tried collecting on 8th of May 2022 R700 but my first installment was only due end of May 2022 as billing work month back installment being for April and May R658 (329 * 2), insurance installment for April pro rata as it was activated on the 5th of April 2022, May 2022 102.98. Total for April and May 2022 is R329 + R432 = R760 - 700 = R60 + R432 = R482 but invoice shows R600 because debit order failure charge of 120 (60 * 2) which I refuse to pay because 1st debit order only due end of May 2022, where I did phone and arranged payment will be EFTed on the 27th of May and that was done so no debit order was supposed to be launched end of May so I want my acc fixed and charges rectified I demand my account to be credited with the 120 due to breaching of contract whén my IMEI number was only linked and blacklisted on the q7th of June 2022. also due to delay with assistance with blacklisting device so that I can open a police case and being able to come claim with insurance. I also insist on refund for prepaid mobile device that I have to buy for R800 due to no feedback no phone calls or any assistance with blacklisting of device and I did not knoww how long it will take as my work demands a mobile phone due to being a security guard only working night shift. Another reason why I request compensation on my contract is due to the reason that it is not a sim only contraçt but a device contract, of which i did not have any device from the 20th of April 2022 until now when i could claim on my insurance. I also demand motivational letter and acknowledgement of being at fault and the cause for late claim. See below all communication on emails, The Complaint Board and Hello Peter.
You Breached the contract as soon as my IMEI number was not linked to my acc that 329 is for minutes, data and smses and the device I want a refund as well as refund for phone I had to purchase during the 2 months for inconvenience I just posted on complaints board and hello peter another complaint and review And to make it worse now the insurance wants motivational letter why I am claiming now you better make sure my insurance covers my claim due to your pathetic horrific after sales service with rude people working in customer care after I phoned back when call was cut and requested them to just sent notification to phone me again she wanted to do security check and then suddenly I failed it but the same questions were asked when lady phoned me You broke the contract I will not leave it here Number in question *** I'd ***
On Monday, June 20, 2022, Mpho Ndlovu <***> wrote:Dear Jannie Thank you for contacting Cell C · Please note that *** was activated on April 1st at @ R329 pmx24, the contract has been active for three months. · The first invoice was issued in May 2022 and the invoice included the April and May 2022 subscription fees. · The subscription fee has been increased from R329 to R431.98 as device insurance has been added to the contract. · Cell C attempted to debit R700.26 from your bank account on 8th of May 2022 and the payment was unsuccessful resulting in a R70 debit order penalty fee · Cell C received your EFT payment of R700 on the 28th of May 2022 · The payment settled both the April and May invoice, · The current amount to be paid to your account in June 2022 is R502.24 the amount is inclusive of the R70 debit order penalty fee. Kindly find the attached invoice. RegardMpho
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>
Sent: Saturday, June 18, 2022 8:44 AM
To: sm <***>
Subject: Re: Your feedback for case number *** wynand Roelofse documents requested
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Why do you need the contact number in question if you have my statements and account number os on proóf of payment What do you need my wífes numher It is ***Number in question *** as from the complaint regàrding the ITC number which was received for device ****** on 19th of April and aftér logging complaint on complaint board and hello peter you could suddenly provide me with ITC number yesterday On Sat, 18 Jun 2022, 08:35 sm, <***> wrote:Good day Please provide us with the number in question and her contact number. ^SM
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>
Sent: Saturday, June 18, 2022 7:35 AM
To: sm <***>; Customer Service <***>
Subject: Re: Your feedback for case number *** wynand Roelofse documents requested
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Another thing is you caused a delay so that I can claim on opening case and claiming on insurance I need proof of that it was only given to ke yesterday which I saw thís morning I am workimg night shift so will try to open case on latest tomorrow On Sat, 18 Jun 2022, 07:28 Jannie Cornelius, <***> wrote:Good day My wife bought the phone see picture attached she paid cash proof of 700 payment invoices from you for May and June colour ID copy You are looking for any excuse my wife got her router on contact from you the month before me and she paid end of March 499 and then 399 as agreed That is why the debit orders did not go throúgh due to the faults on my invoice as agent informed me it is 329 each month and delivery wqs taken end of march so I had to pay 329 end of Àpril and 329 end of my we are currently in June please explainOn Fri, 17 Jun 2022, 21:29 sm, <***> wrote:Good evening
Thank you for reaching out us.
Kindly confirm your ID number, we’ll look into this matter.
^PN
--Kind regardsJannie Cornelius***
--Kind regardsJannie Cornelius***
Cell C C2 - InternalThis message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
Jan C's updateReviewer Update
30 Jun 2022, 14:39That is a lame excuse because no one gave me the option of a loan device
On Thursday, June 30, 2022, sm <***> wrote:
Dear Jannie Please be advised a refund cannot be processed because there is no request for a loan unit But due to the delays caused in blacklisting the device will we credit the contract subscription fee for the monthly of July 2022 RegardsMpho On Thursday, June 30, 2022, sm <***> wrote:
|
SM
SOCIAL MEDIA
www.cellc.co.za | | |
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>SM
SOCIAL MEDIA
www.cellc.co.za | | |
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
Sent: Tuesday, 28 June 2022 16:55
To: sm <***>; Customer Service <***>
Subject: Fwd: Jannie Cornelius - ***- Billing
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
No one contacted me on *** because I did a simswap on Saturday and my contract number is *** Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me Fwd: Your Boost Loans application has been approvedInboxJJeanene Corneliusto me
1 minute agoDetailsGood day Please find attached the email that my wife took a loan with boost loans to buy a device it is a one month loan and the repayment is
---------- Forwarded message ---------
From: <***>
Date: Sat, 30 Apr 2022, 09:08
Subject: Your Boost Loans application has been approved
To: <***>
Dear Jeanene Thank you for applying for a flexible short-term loan with Boost Loans Your Boost Loans application has been approved. Based on the assessments and your credit history you are approved for maximum loan amount of R1,000.00. Please Login on our website to ACCEPT this loan amount: Applications Team Comment: " " Thank you again for your patience.Kind RegardsApplications TeamE: ***W: www.boostloans.co.za
On Tuesday, June 28, 2022, sm <***> wrote:Dear Mr. Cornelius Thank you for contacting Cell C Billing Query: Monthly services loaded at the beginning of the month will be billed at the end of the month. On June 30th the Mins, SMS and data loaded on June 1st will be deducted from your bank account. Your first debit order was due on the 8th of May 2022, a date that you selected when the contract was activated. The debit order was unsuccessful due to no funds. The first invoice included the pro-rata for April and full subscription May 2022 hence Invoice of R700.26 Blacklisting Query: Upon activation of contract activation of contract it may take up to 30 calendar days for the usage information to be populated. Further delays in blacklisting the device were caused due to the incorrect Cell C number captured on the attached blacklisting form. Cell C attempted to reach telephonically on *** in order to have the form updated correctly. A refund cannot be processed because there is no request for a loan unit captured on the system. Kindly find the attached motivational letter. RegardsMpho
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>
Sent: Saturday, June 25, 2022 7:04 PM
To: sm <***>; Customer Service <***>
Subject: Fwd: *** Billing inquiry and refund for expenses to get a device until ITC number was provided
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Please start reading all the complaints I am logging complaint and I demand correction of account and payments due to account being only 3 months old en of June 2022 because it was activated on the 1st of April 2022. You tried collecting on 8th of May 2022 R700 but my first installment was only due end of May 2022 as billing work month back installment being for April and May R658 (329 * 2), insurance installment for April pro rata as it was activated on the 5th of April 2022, May 2022 102.98. Total for April and May 2022 is R329 + R432 = R760 - 700 = R60 + R432 = R482 but invoice shows R600 because debit order failure charge of 120 (60 * 2) which I refuse to pay because 1st debit order only due end of May 2022, where I did phone and arranged payment will be EFTed on the 27th of May and that was done so no debit order was supposed to be launched end of May so I want my acc fixed and charges rectified I demand my account to be credited with the 120 due to breaching of contract whén my IMEI number was only linked and blacklisted on the q7th of June 2022. also due to delay with assistance with blacklisting device so that I can open a police case and being able to come claim with insurance. I also insist on refund for prepaid mobile device that I have to buy for R800 due to no feedback no phone calls or any assistance with blacklisting of device and I did not knoww how long it will take as my work demands a mobile phone due to being a security guard only working night shift. Another reason why I request compensation on my contract is due to the reason that it is not a sim only contraçt but a device contract, of which i did not have any device from the 20th of April 2022 until now when i could claim on my insurance. I also demand motivational letter and acknowledgement of being at fault and the cause for late claim. See below all communication on emails, The Complaint Board and Hello Peter.
You Breached the contract as soon as my IMEI number was not linked to my acc that 329 is for minutes, data and smses and the device I want a refund as well as refund for phone I had to purchase during the 2 months for inconvenience I just posted on complaints board and hello peter another complaint and review And to make it worse now the insurance wants motivational letter why I am claiming now you better make sure my insurance covers my claim due to your pathetic horrific after sales service with rude people working in customer care after I phoned back when call was cut and requested them to just sent notification to phone me again she wanted to do security check and then suddenly I failed it but the same questions were asked when lady phoned me You broke the contract I will not leave it here Number in question *** I'd ***
On Monday, June 20, 2022, Mpho Ndlovu <***> wrote:Dear Jannie Thank you for contacting Cell C · Please note that *** was activated on April 1st at @ R329 pmx24, the contract has been active for three months. · The first invoice was issued in May 2022 and the invoice included the April and May 2022 subscription fees. · The subscription fee has been increased from R329 to R431.98 as device insurance has been added to the contract. · Cell C attempted to debit R700.26 from your bank account on 8th of May 2022 and the payment was unsuccessful resulting in a R70 debit order penalty fee · Cell C received your EFT payment of R700 on the 28th of May 2022 · The payment settled both the April and May invoice, · The current amount to be paid to your account in June 2022 is R502.24 the amount is inclusive of the R70 debit order penalty fee. Kindly find the attached invoice. RegardMpho
|
MPHO NDLOVU
SOCIAL MEDIA SUPPORT CONSULTANT
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za | | |
MPHO NDLOVU
SOCIAL MEDIA SUPPORT CONSULTANT
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za | | |
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>
Sent: Saturday, June 18, 2022 8:44 AM
To: sm <***>
Subject: Re: Your feedback for case number *** wynand Roelofse documents requested
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Why do you need the contact number in question if you have my statements and account number os on proóf of payment What do you need my wífes numher It is ***Number in question *** as from the complaint regàrding the ITC number which was received for device ****** on 19th of April and aftér logging complaint on complaint board and hello peter you could suddenly provide me with ITC number yesterday On Sat, 18 Jun 2022, 08:35 sm, <***> wrote:Good day Please provide us with the number in question and her contact number. ^SM
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>
Sent: Saturday, June 18, 2022 7:35 AM
To: sm <***>; Customer Service <***>
Subject: Re: Your feedback for case number *** wynand Roelofse documents requested
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Another thing is you caused a delay so that I can claim on opening case and claiming on insurance I need proof of that it was only given to ke yesterday which I saw thís morning I am workimg night shift so will try to open case on latest tomorrow On Sat, 18 Jun 2022, 07:28 Jannie Cornelius, <***> wrote:Good day My wife bought the phone see picture attached she paid cash proof of 700 payment invoices from you for May and June colour ID copy You are looking for any excuse my wife got her router on contact from you the month before me and she paid end of March 499 and then 399 as agreed That is why the debit orders did not go throúgh due to the faults on my invoice as agent informed me it is 329 each month and delivery wqs taken end of march so I had to pay 329 end of Àpril and 329 end of my we are currently in June please explainOn Fri, 17 Jun 2022, 21:29 sm, <***> wrote:Good evening
Thank you for reaching out us.
Kindly confirm your ID number, we’ll look into this matter.
^PN
--Kind regardsJannie Cornelius***
--Kind regardsJannie Cornelius***
Cell C C2 - InternalThis message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
JC
Jan C's update30 Jun 2022, 14:39
Reviewer Update
That is a lame excuse because no one gave me the option of a loan device
On Thursday, June 30, 2022, sm <***> wrote:
Dear Jannie Please be advised a refund cannot be processed because there is no request for a loan unit But due to the delays caused in blacklisting the device will we credit the contract subscription fee for the monthly of July 2022 RegardsMpho On Thursday, June 30, 2022, sm <***> wrote:
|
SM
SOCIAL MEDIA
www.cellc.co.za | | |
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>SM
SOCIAL MEDIA
www.cellc.co.za | | |
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
Sent: Tuesday, 28 June 2022 16:55
To: sm <***>; Customer Service <***>
Subject: Fwd: Jannie Cornelius - ***- Billing
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
No one contacted me on *** because I did a simswap on Saturday and my contract number is *** Your form sent has the 3 digits already and my wife made a loan from boost loans please see loan agreement and bank statements loan made on 29th of April I did say my wife made the loan as well as proof of payment What she was charged I want the whole amount due to excuse that there no proof of the loan so refund won't be done, don't even have guts to phone me Fwd: Your Boost Loans application has been approvedInboxJJeanene Corneliusto me
1 minute agoDetailsGood day Please find attached the email that my wife took a loan with boost loans to buy a device it is a one month loan and the repayment is
---------- Forwarded message ---------
From: <***>
Date: Sat, 30 Apr 2022, 09:08
Subject: Your Boost Loans application has been approved
To: <***>
Dear Jeanene Thank you for applying for a flexible short-term loan with Boost Loans Your Boost Loans application has been approved. Based on the assessments and your credit history you are approved for maximum loan amount of R1,000.00. Please Login on our website to ACCEPT this loan amount: Applications Team Comment: " " Thank you again for your patience.Kind RegardsApplications TeamE: ***W: www.boostloans.co.za
On Tuesday, June 28, 2022, sm <***> wrote:Dear Mr. Cornelius Thank you for contacting Cell C Billing Query: Monthly services loaded at the beginning of the month will be billed at the end of the month. On June 30th the Mins, SMS and data loaded on June 1st will be deducted from your bank account. Your first debit order was due on the 8th of May 2022, a date that you selected when the contract was activated. The debit order was unsuccessful due to no funds. The first invoice included the pro-rata for April and full subscription May 2022 hence Invoice of R700.26 Blacklisting Query: Upon activation of contract activation of contract it may take up to 30 calendar days for the usage information to be populated. Further delays in blacklisting the device were caused due to the incorrect Cell C number captured on the attached blacklisting form. Cell C attempted to reach telephonically on *** in order to have the form updated correctly. A refund cannot be processed because there is no request for a loan unit captured on the system. Kindly find the attached motivational letter. RegardsMpho
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>
Sent: Saturday, June 25, 2022 7:04 PM
To: sm <***>; Customer Service <***>
Subject: Fwd: *** Billing inquiry and refund for expenses to get a device until ITC number was provided
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Please start reading all the complaints I am logging complaint and I demand correction of account and payments due to account being only 3 months old en of June 2022 because it was activated on the 1st of April 2022. You tried collecting on 8th of May 2022 R700 but my first installment was only due end of May 2022 as billing work month back installment being for April and May R658 (329 * 2), insurance installment for April pro rata as it was activated on the 5th of April 2022, May 2022 102.98. Total for April and May 2022 is R329 + R432 = R760 - 700 = R60 + R432 = R482 but invoice shows R600 because debit order failure charge of 120 (60 * 2) which I refuse to pay because 1st debit order only due end of May 2022, where I did phone and arranged payment will be EFTed on the 27th of May and that was done so no debit order was supposed to be launched end of May so I want my acc fixed and charges rectified I demand my account to be credited with the 120 due to breaching of contract whén my IMEI number was only linked and blacklisted on the q7th of June 2022. also due to delay with assistance with blacklisting device so that I can open a police case and being able to come claim with insurance. I also insist on refund for prepaid mobile device that I have to buy for R800 due to no feedback no phone calls or any assistance with blacklisting of device and I did not knoww how long it will take as my work demands a mobile phone due to being a security guard only working night shift. Another reason why I request compensation on my contract is due to the reason that it is not a sim only contraçt but a device contract, of which i did not have any device from the 20th of April 2022 until now when i could claim on my insurance. I also demand motivational letter and acknowledgement of being at fault and the cause for late claim. See below all communication on emails, The Complaint Board and Hello Peter.
You Breached the contract as soon as my IMEI number was not linked to my acc that 329 is for minutes, data and smses and the device I want a refund as well as refund for phone I had to purchase during the 2 months for inconvenience I just posted on complaints board and hello peter another complaint and review And to make it worse now the insurance wants motivational letter why I am claiming now you better make sure my insurance covers my claim due to your pathetic horrific after sales service with rude people working in customer care after I phoned back when call was cut and requested them to just sent notification to phone me again she wanted to do security check and then suddenly I failed it but the same questions were asked when lady phoned me You broke the contract I will not leave it here Number in question *** I'd ***
On Monday, June 20, 2022, Mpho Ndlovu <***> wrote:Dear Jannie Thank you for contacting Cell C · Please note that *** was activated on April 1st at @ R329 pmx24, the contract has been active for three months. · The first invoice was issued in May 2022 and the invoice included the April and May 2022 subscription fees. · The subscription fee has been increased from R329 to R431.98 as device insurance has been added to the contract. · Cell C attempted to debit R700.26 from your bank account on 8th of May 2022 and the payment was unsuccessful resulting in a R70 debit order penalty fee · Cell C received your EFT payment of R700 on the 28th of May 2022 · The payment settled both the April and May invoice, · The current amount to be paid to your account in June 2022 is R502.24 the amount is inclusive of the R70 debit order penalty fee. Kindly find the attached invoice. RegardMpho
|
MPHO NDLOVU
SOCIAL MEDIA SUPPORT CONSULTANT
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za | | |
MPHO NDLOVU
SOCIAL MEDIA SUPPORT CONSULTANT
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
www.cellc.co.za | | |
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>
Sent: Saturday, June 18, 2022 8:44 AM
To: sm <***>
Subject: Re: Your feedback for case number *** wynand Roelofse documents requested
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Why do you need the contact number in question if you have my statements and account number os on proóf of payment What do you need my wífes numher It is ***Number in question *** as from the complaint regàrding the ITC number which was received for device ****** on 19th of April and aftér logging complaint on complaint board and hello peter you could suddenly provide me with ITC number yesterday On Sat, 18 Jun 2022, 08:35 sm, <***> wrote:Good day Please provide us with the number in question and her contact number. ^SM
Cell C C3 – Confidential
This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
From: Jannie Cornelius <***>
Sent: Saturday, June 18, 2022 7:35 AM
To: sm <***>; Customer Service <***>
Subject: Re: Your feedback for case number *** wynand Roelofse documents requested
CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe.
Another thing is you caused a delay so that I can claim on opening case and claiming on insurance I need proof of that it was only given to ke yesterday which I saw thís morning I am workimg night shift so will try to open case on latest tomorrow On Sat, 18 Jun 2022, 07:28 Jannie Cornelius, <***> wrote:Good day My wife bought the phone see picture attached she paid cash proof of 700 payment invoices from you for May and June colour ID copy You are looking for any excuse my wife got her router on contact from you the month before me and she paid end of March 499 and then 399 as agreed That is why the debit orders did not go throúgh due to the faults on my invoice as agent informed me it is 329 each month and delivery wqs taken end of march so I had to pay 329 end of Àpril and 329 end of my we are currently in June please explainOn Fri, 17 Jun 2022, 21:29 sm, <***> wrote:Good evening
Thank you for reaching out us.
Kindly confirm your ID number, we’ll look into this matter.
^PN
--Kind regardsJannie Cornelius***
--Kind regardsJannie Cornelius***
Cell C C2 - InternalThis message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Cell C respects your privacy and acknowledges that this email may contain your personal information. To understand more about how we collect, store, and process your personal information, please take a look at our Privacy Policy.
JC
Jan C's updateReviewer Update
30 Jun 2022, 14:48Pathetic replying someone will phone me for last 2 months and 5 days
JC
Jan C's update30 Jun 2022, 14:48
Reviewer Update
Pathetic replying someone will phone me for last 2 months and 5 days
JC
Jan C's updateReviewer Update
06 Jul 2022, 16:36Good day
No it was not resolved
No it was not resolved
JC
Jan C's update06 Jul 2022, 16:36
Reviewer Update
Good day
No it was not resolved
No it was not resolved
JC
Jan C's updateReviewer Update
13 Jul 2022, 22:09Good day
I was contacted on Saturday and Sunday by 2different people from billing department stating that an investigation was done they need proof of payments and May and June bankstatements and refund will be prpcessed within 2 working days. I phoned today to follow up and i was informed i will be contacted. I wan feedback and I want my refund gave everythib you needed
I was contacted on Saturday and Sunday by 2different people from billing department stating that an investigation was done they need proof of payments and May and June bankstatements and refund will be prpcessed within 2 working days. I phoned today to follow up and i was informed i will be contacted. I wan feedback and I want my refund gave everythib you needed
JC
Jan C's update13 Jul 2022, 22:09
Reviewer Update
Good day
I was contacted on Saturday and Sunday by 2different people from billing department stating that an investigation was done they need proof of payments and May and June bankstatements and refund will be prpcessed within 2 working days. I phoned today to follow up and i was informed i will be contacted. I wan feedback and I want my refund gave everythib you needed
I was contacted on Saturday and Sunday by 2different people from billing department stating that an investigation was done they need proof of payments and May and June bankstatements and refund will be prpcessed within 2 working days. I phoned today to follow up and i was informed i will be contacted. I wan feedback and I want my refund gave everythib you needed
JC
Jan C's updateReviewer Update
13 Jul 2022, 22:17Good day
I was contacted on Saturday (Nboyani) and Sunday by another person (2different people) from billing department stating that an investigation was done they need proof of payments and May and June bankstatements and refund will be processed and ready for payout within 2 working days. I phoned today to follow up and i was informed i will be contacted and that it shows they have reached jy voicemail but in progress documents received. I want feedback and I want my refund gave everything you needed
I was contacted on Saturday (Nboyani) and Sunday by another person (2different people) from billing department stating that an investigation was done they need proof of payments and May and June bankstatements and refund will be processed and ready for payout within 2 working days. I phoned today to follow up and i was informed i will be contacted and that it shows they have reached jy voicemail but in progress documents received. I want feedback and I want my refund gave everything you needed
JC
Jan C's update13 Jul 2022, 22:17
Reviewer Update
Good day
I was contacted on Saturday (Nboyani) and Sunday by another person (2different people) from billing department stating that an investigation was done they need proof of payments and May and June bankstatements and refund will be processed and ready for payout within 2 working days. I phoned today to follow up and i was informed i will be contacted and that it shows they have reached jy voicemail but in progress documents received. I want feedback and I want my refund gave everything you needed
I was contacted on Saturday (Nboyani) and Sunday by another person (2different people) from billing department stating that an investigation was done they need proof of payments and May and June bankstatements and refund will be processed and ready for payout within 2 working days. I phoned today to follow up and i was informed i will be contacted and that it shows they have reached jy voicemail but in progress documents received. I want feedback and I want my refund gave everything you needed
JC
Jan C's updateReviewer Update
14 Jul 2022, 17:49And I am still waiting to get feedback
JC
Jan C's update14 Jul 2022, 17:49
Reviewer Update
And I am still waiting to get feedback
JC
Jan C's updateReviewer Update
17 Jul 2022, 21:46And the nightmare carries on, horrific pathetic no after sales customer service or any customer service at all see emails sent on the 10th the 14th and again tonight with the proof of payments and bank statements attached and sent through numerous time the first time 29th of June 2022. It's another month that passed after 1st complaint on Hello peter and complaints board.
I want the refund money of R1364.60 in my account by Tuesday as I was informed on Wednesday 13th of July when I phoned in to inquire a gentleman assisted me and said it takes 5 to 7 working days for it to be in my account. 5 working days has already passed since all necessary documents were sent.
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:31
Subject: Fwd: Bank statements as requested for refund
To: Customer Service <***>, <***>
Good day
See below email where I did sent the necessary documents I am posting again on hello peter
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 10 Jul 2022, 10:22
Subject: Bank statements as requested for refund
To: <***>
Good morning
As discussed please find bank statements for 3 months bank statements please not my first instalment of 700 was made from my wifes bank account please see payment on 27th of May marked as Jannie Cell c
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: <***>
Date: Sun, 10 Jul 2022, 10:18
Subject: Savings Account Statement
To: <***>
Hello
As requested, please find attached the main savings account statement for:
Account number: ***
Date range: 11/04/2022 ‐ 10/07/2022
Sincerely
Capitec
This email contains official information from Capitec that is presented in PDF format. To view the attachment, you'll need to have Adobe PDF Reader installed. You can download it free of charge from www.adobe.com.
Remember: We will never send you a direct link asking for your personal information or your bank details.
Read the Capitec Bank email disclaimer at https://www.capitecbank.co.za/email-disclaimer
Contact Us
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13)
Capitec Bank Limited Reg. No.: ***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:34
Subject: Fwd: No subject
To: <***>
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:33
Subject: Re: No subject
To: Customer Service <***>
Good day
Proof of payments and bank statements sent on the 9th of July and again on the 10th of July to ***. How long and for how any times must I sent the documents am already wajting 5 working days for eefund and when I enquired Wednesday I was informed that it will reflect on Tuesday at the latest so you better make sure it does.
I am sick and tired for the empty promises when you feel like contacting me.
Jan Christiaan Cornelius
*** / ***
***
On Sun, 17 Jul 2022, 14:55 , <***> wrote:
Good Day Miss janniec
Thank you for contacting Cell c
Kindly note that in order for us to assist with refund kindly provide us with the proof of payment.
Regards,
Cell C
I want the refund money of R1364.60 in my account by Tuesday as I was informed on Wednesday 13th of July when I phoned in to inquire a gentleman assisted me and said it takes 5 to 7 working days for it to be in my account. 5 working days has already passed since all necessary documents were sent.
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:31
Subject: Fwd: Bank statements as requested for refund
To: Customer Service <***>, <***>
Good day
See below email where I did sent the necessary documents I am posting again on hello peter
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 10 Jul 2022, 10:22
Subject: Bank statements as requested for refund
To: <***>
Good morning
As discussed please find bank statements for 3 months bank statements please not my first instalment of 700 was made from my wifes bank account please see payment on 27th of May marked as Jannie Cell c
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: <***>
Date: Sun, 10 Jul 2022, 10:18
Subject: Savings Account Statement
To: <***>
Hello
As requested, please find attached the main savings account statement for:
Account number: ***
Date range: 11/04/2022 ‐ 10/07/2022
Sincerely
Capitec
This email contains official information from Capitec that is presented in PDF format. To view the attachment, you'll need to have Adobe PDF Reader installed. You can download it free of charge from www.adobe.com.
Remember: We will never send you a direct link asking for your personal information or your bank details.
Read the Capitec Bank email disclaimer at https://www.capitecbank.co.za/email-disclaimer
Contact Us
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13)
Capitec Bank Limited Reg. No.: ***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:34
Subject: Fwd: No subject
To: <***>
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:33
Subject: Re: No subject
To: Customer Service <***>
Good day
Proof of payments and bank statements sent on the 9th of July and again on the 10th of July to ***. How long and for how any times must I sent the documents am already wajting 5 working days for eefund and when I enquired Wednesday I was informed that it will reflect on Tuesday at the latest so you better make sure it does.
I am sick and tired for the empty promises when you feel like contacting me.
Jan Christiaan Cornelius
*** / ***
***
On Sun, 17 Jul 2022, 14:55 , <***> wrote:
Good Day Miss janniec
Thank you for contacting Cell c
Kindly note that in order for us to assist with refund kindly provide us with the proof of payment.
Regards,
Cell C
JC
Jan C's update17 Jul 2022, 21:46
Reviewer Update
And the nightmare carries on, horrific pathetic no after sales customer service or any customer service at all see emails sent on the 10th the 14th and again tonight with the proof of payments and bank statements attached and sent through numerous time the first time 29th of June 2022. It's another month that passed after 1st complaint on Hello peter and complaints board.
I want the refund money of R1364.60 in my account by Tuesday as I was informed on Wednesday 13th of July when I phoned in to inquire a gentleman assisted me and said it takes 5 to 7 working days for it to be in my account. 5 working days has already passed since all necessary documents were sent.
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:31
Subject: Fwd: Bank statements as requested for refund
To: Customer Service <***>, <***>
Good day
See below email where I did sent the necessary documents I am posting again on hello peter
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 10 Jul 2022, 10:22
Subject: Bank statements as requested for refund
To: <***>
Good morning
As discussed please find bank statements for 3 months bank statements please not my first instalment of 700 was made from my wifes bank account please see payment on 27th of May marked as Jannie Cell c
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: <***>
Date: Sun, 10 Jul 2022, 10:18
Subject: Savings Account Statement
To: <***>
Hello
As requested, please find attached the main savings account statement for:
Account number: ***
Date range: 11/04/2022 ‐ 10/07/2022
Sincerely
Capitec
This email contains official information from Capitec that is presented in PDF format. To view the attachment, you'll need to have Adobe PDF Reader installed. You can download it free of charge from www.adobe.com.
Remember: We will never send you a direct link asking for your personal information or your bank details.
Read the Capitec Bank email disclaimer at https://www.capitecbank.co.za/email-disclaimer
Contact Us
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13)
Capitec Bank Limited Reg. No.: ***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:34
Subject: Fwd: No subject
To: <***>
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:33
Subject: Re: No subject
To: Customer Service <***>
Good day
Proof of payments and bank statements sent on the 9th of July and again on the 10th of July to ***. How long and for how any times must I sent the documents am already wajting 5 working days for eefund and when I enquired Wednesday I was informed that it will reflect on Tuesday at the latest so you better make sure it does.
I am sick and tired for the empty promises when you feel like contacting me.
Jan Christiaan Cornelius
*** / ***
***
On Sun, 17 Jul 2022, 14:55 , <***> wrote:
Good Day Miss janniec
Thank you for contacting Cell c
Kindly note that in order for us to assist with refund kindly provide us with the proof of payment.
Regards,
Cell C
I want the refund money of R1364.60 in my account by Tuesday as I was informed on Wednesday 13th of July when I phoned in to inquire a gentleman assisted me and said it takes 5 to 7 working days for it to be in my account. 5 working days has already passed since all necessary documents were sent.
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:31
Subject: Fwd: Bank statements as requested for refund
To: Customer Service <***>, <***>
Good day
See below email where I did sent the necessary documents I am posting again on hello peter
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 10 Jul 2022, 10:22
Subject: Bank statements as requested for refund
To: <***>
Good morning
As discussed please find bank statements for 3 months bank statements please not my first instalment of 700 was made from my wifes bank account please see payment on 27th of May marked as Jannie Cell c
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: <***>
Date: Sun, 10 Jul 2022, 10:18
Subject: Savings Account Statement
To: <***>
Hello
As requested, please find attached the main savings account statement for:
Account number: ***
Date range: 11/04/2022 ‐ 10/07/2022
Sincerely
Capitec
This email contains official information from Capitec that is presented in PDF format. To view the attachment, you'll need to have Adobe PDF Reader installed. You can download it free of charge from www.adobe.com.
Remember: We will never send you a direct link asking for your personal information or your bank details.
Read the Capitec Bank email disclaimer at https://www.capitecbank.co.za/email-disclaimer
Contact Us
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13)
Capitec Bank Limited Reg. No.: ***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:34
Subject: Fwd: No subject
To: <***>
Jan Christiaan Cornelius
*** / ***
***
---------- Forwarded message ---------
From: Jannie Cornelius <***>
Date: Sun, 17 Jul 2022, 21:33
Subject: Re: No subject
To: Customer Service <***>
Good day
Proof of payments and bank statements sent on the 9th of July and again on the 10th of July to ***. How long and for how any times must I sent the documents am already wajting 5 working days for eefund and when I enquired Wednesday I was informed that it will reflect on Tuesday at the latest so you better make sure it does.
I am sick and tired for the empty promises when you feel like contacting me.
Jan Christiaan Cornelius
*** / ***
***
On Sun, 17 Jul 2022, 14:55 , <***> wrote:
Good Day Miss janniec
Thank you for contacting Cell c
Kindly note that in order for us to assist with refund kindly provide us with the proof of payment.
Regards,
Cell C
JC
Jan C's updateReviewer Update
19 Jul 2022, 13:59Suddenly my query is closed off without someone phoning me with feedback or even and email
JC
Jan C's update19 Jul 2022, 13:59
Reviewer Update
Suddenly my query is closed off without someone phoning me with feedback or even and email
JC
Jan C's updateReviewer Update
19 Jul 2022, 18:29Good day
I would like to know ow how you can close off my complaint if the refund issue was stilll not resolved or paid out to me.
I was last informed on the 10th that only bankstatements are needed which I have sent on the same day with the proof of payments.
You breached the contract by not linking the IMEI number to my account but the insurance was able to do it within 5 days after acc was activated.
All I ask is the refund because a copaykwnt must also be made on the insurance of R499 so I had to spend R1364.60 plus R499 that adds up to R1863 60.
I paid my contract which is a package of a mobile deal of which I do not have from the 19th of April and only obtained ITC after the 1st complaint on Hello Peter and complaints board on the 16th of June and then suddenly the IMEI number was linked and ITC number given on the 17th of June. This is 2 months after reporting the device ******.
Worst of all is I am also paying insurance on a device for 2 months which I do not have while you took your time until a complaint was logged
I would like to know ow how you can close off my complaint if the refund issue was stilll not resolved or paid out to me.
I was last informed on the 10th that only bankstatements are needed which I have sent on the same day with the proof of payments.
You breached the contract by not linking the IMEI number to my account but the insurance was able to do it within 5 days after acc was activated.
All I ask is the refund because a copaykwnt must also be made on the insurance of R499 so I had to spend R1364.60 plus R499 that adds up to R1863 60.
I paid my contract which is a package of a mobile deal of which I do not have from the 19th of April and only obtained ITC after the 1st complaint on Hello Peter and complaints board on the 16th of June and then suddenly the IMEI number was linked and ITC number given on the 17th of June. This is 2 months after reporting the device ******.
Worst of all is I am also paying insurance on a device for 2 months which I do not have while you took your time until a complaint was logged
JC
Jan C's update19 Jul 2022, 18:29
Reviewer Update
Good day
I would like to know ow how you can close off my complaint if the refund issue was stilll not resolved or paid out to me.
I was last informed on the 10th that only bankstatements are needed which I have sent on the same day with the proof of payments.
You breached the contract by not linking the IMEI number to my account but the insurance was able to do it within 5 days after acc was activated.
All I ask is the refund because a copaykwnt must also be made on the insurance of R499 so I had to spend R1364.60 plus R499 that adds up to R1863 60.
I paid my contract which is a package of a mobile deal of which I do not have from the 19th of April and only obtained ITC after the 1st complaint on Hello Peter and complaints board on the 16th of June and then suddenly the IMEI number was linked and ITC number given on the 17th of June. This is 2 months after reporting the device ******.
Worst of all is I am also paying insurance on a device for 2 months which I do not have while you took your time until a complaint was logged
I would like to know ow how you can close off my complaint if the refund issue was stilll not resolved or paid out to me.
I was last informed on the 10th that only bankstatements are needed which I have sent on the same day with the proof of payments.
You breached the contract by not linking the IMEI number to my account but the insurance was able to do it within 5 days after acc was activated.
All I ask is the refund because a copaykwnt must also be made on the insurance of R499 so I had to spend R1364.60 plus R499 that adds up to R1863 60.
I paid my contract which is a package of a mobile deal of which I do not have from the 19th of April and only obtained ITC after the 1st complaint on Hello Peter and complaints board on the 16th of June and then suddenly the IMEI number was linked and ITC number given on the 17th of June. This is 2 months after reporting the device ******.
Worst of all is I am also paying insurance on a device for 2 months which I do not have while you took your time until a complaint was logged