REFUND FORM CELL C

Am struggling to get my refund from Cell c since last month , i've paid cellc on the 26/01/2018 amount of R 657.00 by Nedbank internet banking after i did that some day cellc deduct from Capitec some amount & i called them trying to explain that i've made a payment as in now they said it didn't reflect yet i must call them next morning and i did that they keep on saying they didn't see it nothing is conforming the payment from them but they can see that they deduct from Capitec but from Nedbank the is nothing. on the 15th i made a payment for cellc again i sent proof of payment ********** and fax it & the reply from their e-mail pop up stating that they will call me after 12-48 hrs till now i didn't get a call from them. then today i called a lady named Noeleen @ cellc I want to find out about the proof of payment that I made on last week Friday she told me it’s not reflecting on her side I believe that it take 12-48 hrs to reflect but now it’s more than that but is not reflecting still i said to her what is not reflecting if your bank is Nedbank & i used Nedbank as well to do the payment she couldn't answer me, and also on that statement there’s an amount of R657.00 that was made on the 26/01/2018 by Nedbank @ 09;00 then @ 12:00 cell c deduct the money @ CAPITEC when I query about the money they said it didn’t reflect on their side till now I don’t know what is going on with cell c and transfers or payments that I made, please I need that payment as soon as possible because you owe me R657 of January that means I paid you double. now i received an sms stating that they will suspend my line for non payment with in 2day , i don't understand this service provider.

Regards Balisa Moshane