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Pontso M

1 reviews | Active since May 2025

15 May 2025, 11:00

Refund

Hi I was doubled dedicated on my cellc contract in June & July 2024 I have been calling for my refund since last I am not assisted.

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Replies (3)
Cell C
Cell C's reply15 May 2025, 11:14
Official
Dear Pontso,

Thank you for getting in touch. 

We sincerely apologize for the inconvenience you have experienced regarding the double deductions on your contract.

We understand how frustrating this must be, and we have escalated the matter to the team for urgent investigation and resolution.

Regards 
Cell C | MN

Best regards,

Cell C
Cell C's reply15 May 2025, 13:26
Official
Good afternoon Pontsho,


Here's an update on your billing query.

 After reviewing the matter:
  • You requested an upgrade in May but did not receive the device.
  • You previously logged a case and submitted relevant documents.
  • We have advised you to send the documents again so that further investigations can be conducted.

At this stage, the case is still pending, and we are committed to resolving it as soon as possible.

Kind regards,
Cell C| NZ

Best regards,

Cell C
Cell C's reply20 May 2025, 08:33
Official
Dear Pontso Motaung ,

Thank you for your patience while we investigated your billing concern. 

We’ve reviewed your account and can confirm the following: 
  • Your upgrade process began on 30 April 2024, but the device was unfortunately not delivered.
  • Despite this, you were billed in May, June, and July 2024.
  • A cancellation was processed in July; however, the charges for May and June were not reversed at the time.
  • We’ve now arranged for a credit covering the handset fee and the incorrect charges.

The credit is currently being processed, and our team will be in touch once it has been finalized. 

Kind regards,
 Cell C | TM 

Best regards,