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Zinhle N
1 reviews | Active since Oct 2024
20 Oct 2024, 10:15
Refund delay for over a month
Very disappointed with Cellc, I cancelled my contract that they still debited more than the actual amount. Now they owe me and a case was opened but it’s taking over a month for me to get my money back I have sent over 10 emails with no response been calling and I keep being told the case is still being investigated I have supp**** my bank statements where the money was debited and they even sent me a statement showing that they owe me. I’m not happy with them I will port my number to a different network
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
20 Oct 2024, 11:11Dear Zinhle,
Thank you for reaching out to us, we apologize for the frustration caused by the delay in processing your refund query.
We will escalate your case for further investigation and ensure that our Support Team contacts you to assist with both the billing and the refund query. If any amount is due, we will work to expedite the process and ensure you receive what is owed to you.
Thank you for giving us the opportunity to resolve this.
Kind regards,
Cell C |NZ
Thank you for reaching out to us, we apologize for the frustration caused by the delay in processing your refund query.
We will escalate your case for further investigation and ensure that our Support Team contacts you to assist with both the billing and the refund query. If any amount is due, we will work to expedite the process and ensure you receive what is owed to you.
Thank you for giving us the opportunity to resolve this.
Kind regards,
Cell C |NZ
Best regards,
Cell C's reply20 Oct 2024, 11:11
Official
Dear Zinhle,
Thank you for reaching out to us, we apologize for the frustration caused by the delay in processing your refund query.
We will escalate your case for further investigation and ensure that our Support Team contacts you to assist with both the billing and the refund query. If any amount is due, we will work to expedite the process and ensure you receive what is owed to you.
Thank you for giving us the opportunity to resolve this.
Kind regards,
Cell C |NZ
Thank you for reaching out to us, we apologize for the frustration caused by the delay in processing your refund query.
We will escalate your case for further investigation and ensure that our Support Team contacts you to assist with both the billing and the refund query. If any amount is due, we will work to expedite the process and ensure you receive what is owed to you.
Thank you for giving us the opportunity to resolve this.
Kind regards,
Cell C |NZ
Best regards,
Cell C's replyOfficial
20 Oct 2024, 13:04Hi Zinhle,
We are struggling to reach you on the number ***. May we have an alternative contact number OR advise the best time to call you so we can assist with your query.
Kind regards,
Cell C | NZ
We are struggling to reach you on the number ***. May we have an alternative contact number OR advise the best time to call you so we can assist with your query.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply20 Oct 2024, 13:04
Official
Hi Zinhle,
We are struggling to reach you on the number ***. May we have an alternative contact number OR advise the best time to call you so we can assist with your query.
Kind regards,
Cell C | NZ
We are struggling to reach you on the number ***. May we have an alternative contact number OR advise the best time to call you so we can assist with your query.
Kind regards,
Cell C | NZ
Best regards,
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Zinhle N's updateReviewer Update
20 Oct 2024, 13:32I have sent an email with my number ending 1433
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Zinhle N's update20 Oct 2024, 13:32
Reviewer Update
I have sent an email with my number ending 1433
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Zinhle N's updateReviewer Update
20 Oct 2024, 13:33You can call me at anytime on the 084*****1433
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Zinhle N's update20 Oct 2024, 13:33
Reviewer Update
You can call me at anytime on the 084*****1433
Cell C's replyOfficial
20 Oct 2024, 14:10We’ve notified our team, and you can expect to be contacted shortly on ***.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
Cell C's reply20 Oct 2024, 14:10
Official
We’ve notified our team, and you can expect to be contacted shortly on ***.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
ZN
Zinhle N's updateReviewer Update
23 Oct 2024, 10:03Than you Cellc social media Team I have received my refund:)
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Zinhle N's update23 Oct 2024, 10:03
Reviewer Update
Than you Cellc social media Team I have received my refund:)
Cell C's replyOfficial
23 Oct 2024, 10:29Dear Zinhle Ndlalane,
Thank you for reaching out to us.
That's great news! We're glad the issue got resolved and you received your refund.
Have a great day:)
Regards,
Cell C | PN
Thank you for reaching out to us.
That's great news! We're glad the issue got resolved and you received your refund.
Have a great day:)
Regards,
Cell C | PN
Best regards,
Cell C's reply23 Oct 2024, 10:29
Official
Dear Zinhle Ndlalane,
Thank you for reaching out to us.
That's great news! We're glad the issue got resolved and you received your refund.
Have a great day:)
Regards,
Cell C | PN
Thank you for reaching out to us.
That's great news! We're glad the issue got resolved and you received your refund.
Have a great day:)
Regards,
Cell C | PN
Best regards,