Refund

I have requested a refund from cell c of R153 on the 7th of March 2022 and to day the money is not in my bank account. I called this morning spoke to Cynthia who said the only notes that she can see is that they requested customer to send bank statement and then I requested her to put me through to the manager or supervisor which she said due to covid protocols supervisors are not allowed to come to the phones however Ntombi which is the supervisor will contact me shortly which was around 8 in the morning and I am still waiting for Ntombi. I then phoned again at 1 or so and spoke to Nomvula who advised that my money should be in my bank account and it takes 7 working days for them to refund and that the case is closed and that if they reopen a case it will take another 7 days. I also requested her to transfer me to the supervisor and then she transferred me to prepaid department. All I want is my money to reflect on my bank account by no later than tomorrow .