Refund & Correction

I don't what is going on there, but there is a Cell phone Contract that i am being billed for that should not even be on my account, as the phone was returned the very next day, and they arranged for the Courier Company to collect the phone, but did not correct my account, as they continued to bill me for a phone that I don't have, debited my Standard bank account 5 times, Leaving it in arrears, then moved to my FNB account and now it's also in arrears.

I can't seem to get my refund for the 2 months wrongly debited or my bank accounts sorted out, as they messed both of them up.

I have been calling, E-mailing since Saturday 15 Oct. 2022 to try and resolve this matter, but No Joy from Cell C.

I am very Frustrated and Disappointed in the Level of Service from Cell C as a existing customer.