REFUND AND NO FEEDBACK

Hi,

My name is Tabisa Nodada and my dilemma with CellC, at the end of May I was debited R727.28 which was fine as I was behind by one month.

At the end of June I was debited R987.97 which was incorrect as the amount that was to be debited is R328.99. Every single CellC consultant I have spoken to seems to not know why I was debited R987.97.

I logged a query with CellC Wednesday the 30th June and have received no communication back from them so I have taken it upon myself to call them on a daily (which has been 3 times everyday since logging my query), every time I call I am told that the matter has been flagged and and that their system says its still pending.

Let me not talk about the consultants, they either place me on hold at times for almost an hour and once they get bored of me on hold hang up, imagine being on hold for almost an hour only for the phone to be cut.

These are a few of the consultants I have spoken with Simphiwe Ntsangase, Nqobile Dlamini, Busisiwe Mathebula, Karabo Tlale, Thuli who refused to provide with her surname.

Today is Friday the 9th July and still no call or sms from CellC, I then took it upon myself and called once again I spoke to Lungile Ndlovu and had to explain my query to her and asked to speak to a manager, she then put me though to Palesa Tlhgapi who told me that the matter was escalated twice yesterday and that she was unable to do anything and that they have a backlog and I should try and give CellC more tome mind you this is the 7th since I logged the query where CellC has not even called to provide me with an update.

Angry and frustrated is beyond how I feel and the fact no one has gotten back to ma and I am the one contacting them.