CH
Chantal H
1 reviews | Active since Jan 2018
21 Jul 2025, 11:18
Refund
We mistakely put money into Cell c bank account and Noone at cell c wants to help in solving the problem. We keep getting different reference numbers and it isnt helping us to get the money back from cell c.
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Replies (3)CH
Chantal H's updateReviewer Update
21 Jul 2025, 13:19Hello herewith is one of the references we have receive
Please note that your query case number *** has been dispatched to the relevant department for further assistance.
Please note that your query case number *** has been dispatched to the relevant department for further assistance.
CH
Chantal H's update21 Jul 2025, 13:19
Reviewer Update
Hello herewith is one of the references we have receive
Please note that your query case number *** has been dispatched to the relevant department for further assistance.
Please note that your query case number *** has been dispatched to the relevant department for further assistance.
CH
Chantal H's updateReviewer Update
21 Jul 2025, 13:21The other email stated they have allocated an amount of R177 into my husband cell c account however this is incorrect as we put an amount of R7000 into Cell c bank account by mistake so where the agent got R177 I have no idea Everyday they say email the proof and we do and receive another reference number
CH
Chantal H's update21 Jul 2025, 13:21
Reviewer Update
The other email stated they have allocated an amount of R177 into my husband cell c account however this is incorrect as we put an amount of R7000 into Cell c bank account by mistake so where the agent got R177 I have no idea Everyday they say email the proof and we do and receive another reference number
Cell C's replyOfficial
21 Jul 2025, 13:30Thank you for your response and for providing the case number.
We sincerely apologize for the ongoing frustration and confusion around the payment allocation. To help us follow up thoroughly with the relevant team, may we kindly ask you to confirm the following:
Regards,
Cell C | MN
We sincerely apologize for the ongoing frustration and confusion around the payment allocation. To help us follow up thoroughly with the relevant team, may we kindly ask you to confirm the following:
- Your current contact number
- The Cell C number that belongs to your husband (where the payment was meant to reflect)
Regards,
Cell C | MN
Cell C's reply21 Jul 2025, 13:30
Official
Thank you for your response and for providing the case number.
We sincerely apologize for the ongoing frustration and confusion around the payment allocation. To help us follow up thoroughly with the relevant team, may we kindly ask you to confirm the following:
Regards,
Cell C | MN
We sincerely apologize for the ongoing frustration and confusion around the payment allocation. To help us follow up thoroughly with the relevant team, may we kindly ask you to confirm the following:
- Your current contact number
- The Cell C number that belongs to your husband (where the payment was meant to reflect)
Regards,
Cell C | MN