KN
Kelvin N
1 reviews | Active since May 2019
28 May 2021, 08:58
REFUND
Good day
My name is Kelvin Ntuli I don’t know how to express my frustration with Cellc. About 2 months ago I cancelled my account with Cellc and requested a refund since I had paid in advance for my contract for the year of 2021. Agent keep on telling me I will get my money tomorrow after tomorrow and after tomorrow. The question is that how many tomorrow’s I’m I going to get last Ref number is ***. Why should I suffer as a client that that some one is not doing their Job??? I can’t get a simple date as to when I’m going to get my money
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Replies (1)KN
Kelvin N's updateReviewer Update
01 Jun 2021, 13:28 Good day Kelivn
Please accept our sincere apologies for the unpleasant service experienced.
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
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Good day
I think for a business you should stick to what you promise a client, above is the response I got when I logged a complain regarding my refund and 48 hours has passed. The questions is how many more client are being treated like this and not even a single call from you guys to give me assurance that my problem is being dealt with.
I don't want any apologies from Cellc I just need to find out when will my refund be available to me. In the next 48 hours I will be cancelling my other contract if no one gets back to me and I will have to fight for another refund and as for a client that pays in advance I fail yo understand that we being treated like trash.
Please accept our sincere apologies for the unpleasant service experienced.
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
===========================================================================
Good day
I think for a business you should stick to what you promise a client, above is the response I got when I logged a complain regarding my refund and 48 hours has passed. The questions is how many more client are being treated like this and not even a single call from you guys to give me assurance that my problem is being dealt with.
I don't want any apologies from Cellc I just need to find out when will my refund be available to me. In the next 48 hours I will be cancelling my other contract if no one gets back to me and I will have to fight for another refund and as for a client that pays in advance I fail yo understand that we being treated like trash.
KN
Kelvin N's update01 Jun 2021, 13:28
Reviewer Update
Good day Kelivn
Please accept our sincere apologies for the unpleasant service experienced.
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
===========================================================================
Good day
I think for a business you should stick to what you promise a client, above is the response I got when I logged a complain regarding my refund and 48 hours has passed. The questions is how many more client are being treated like this and not even a single call from you guys to give me assurance that my problem is being dealt with.
I don't want any apologies from Cellc I just need to find out when will my refund be available to me. In the next 48 hours I will be cancelling my other contract if no one gets back to me and I will have to fight for another refund and as for a client that pays in advance I fail yo understand that we being treated like trash.
Please accept our sincere apologies for the unpleasant service experienced.
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
===========================================================================
Good day
I think for a business you should stick to what you promise a client, above is the response I got when I logged a complain regarding my refund and 48 hours has passed. The questions is how many more client are being treated like this and not even a single call from you guys to give me assurance that my problem is being dealt with.
I don't want any apologies from Cellc I just need to find out when will my refund be available to me. In the next 48 hours I will be cancelling my other contract if no one gets back to me and I will have to fight for another refund and as for a client that pays in advance I fail yo understand that we being treated like trash.