MW
May W
1 reviews | Active since Jul 2019
29 Jul 2019, 13:44
REFUND 25th deduction on 24 month contract
This company has NOT refunded the 25th deduction from my bank account, all they can say when they contact you is that Cell C give a full month benefit on the last month which is NOT in the contract if adequate notice has been given, in this case 2 months. They are also taking a 25th payment on the phone itself which has a zero balance after 24 months. I have all the documentation to prove this in my possession. Unfortunately the do not get a manager to contact you only customer services who do not have a clue.
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Replies (2)
Cell C's replyOfficial
29 Jul 2019, 15:03Good afternoon May
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement
is cancelled.
Regards
Cell C | PN
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement
is cancelled.
Regards
Cell C | PN
Cell C's reply29 Jul 2019, 15:03
Official
Good afternoon May
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement
is cancelled.
Regards
Cell C | PN
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement
is cancelled.
Regards
Cell C | PN
MW
May W's updateReviewer Update
29 Jul 2019, 15:34The contract was cancelled and letter received from you on 1 March 2019 contract expiry date was 4 May 2019 also message on cell phone 5 March 2019 Reference number ***
All this has been relayed to your company over and over and over again, the people you are relegating the query to are not capable of understanding this
All I have received from this company is the above excuses , not one person has checked the emails or the reference numbers of all these queries
TOTALLY ***********
NOW REFUND THE ******* DEDUCTION FROM MY BANK in June 2019
All this has been relayed to your company over and over and over again, the people you are relegating the query to are not capable of understanding this
All I have received from this company is the above excuses , not one person has checked the emails or the reference numbers of all these queries
TOTALLY ***********
NOW REFUND THE ******* DEDUCTION FROM MY BANK in June 2019
MW
May W's update29 Jul 2019, 15:34
Reviewer Update
The contract was cancelled and letter received from you on 1 March 2019 contract expiry date was 4 May 2019 also message on cell phone 5 March 2019 Reference number ***
All this has been relayed to your company over and over and over again, the people you are relegating the query to are not capable of understanding this
All I have received from this company is the above excuses , not one person has checked the emails or the reference numbers of all these queries
TOTALLY ***********
NOW REFUND THE ******* DEDUCTION FROM MY BANK in June 2019
All this has been relayed to your company over and over and over again, the people you are relegating the query to are not capable of understanding this
All I have received from this company is the above excuses , not one person has checked the emails or the reference numbers of all these queries
TOTALLY ***********
NOW REFUND THE ******* DEDUCTION FROM MY BANK in June 2019