JR
Janine R
1 reviews | Active since Sept 2023
30 Aug 2024, 07:58
Refund
I paid Cell C an amount of R402,99 on the 28th of August 2024 and they've debited the same amount this morning. I spoke to Simpiwe in your customer care department and she's advised I will be refunded but she cannot confirm when.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
30 Aug 2024, 08:17Dear Janine Renoster,
Please receive our apologies for the unpleasant experience received thus far,
We have escalated the issue to our support team for further investigation. They will review the duplicate charge and work on processing your refund.
We appreciate your patience and will keep you updated on the progress.
Regards,
Cell C | MN
Please receive our apologies for the unpleasant experience received thus far,
We have escalated the issue to our support team for further investigation. They will review the duplicate charge and work on processing your refund.
We appreciate your patience and will keep you updated on the progress.
Regards,
Cell C | MN
Cell C's reply30 Aug 2024, 08:17
Official
Dear Janine Renoster,
Please receive our apologies for the unpleasant experience received thus far,
We have escalated the issue to our support team for further investigation. They will review the duplicate charge and work on processing your refund.
We appreciate your patience and will keep you updated on the progress.
Regards,
Cell C | MN
Please receive our apologies for the unpleasant experience received thus far,
We have escalated the issue to our support team for further investigation. They will review the duplicate charge and work on processing your refund.
We appreciate your patience and will keep you updated on the progress.
Regards,
Cell C | MN