Referred from Piller to Post!!

Hi, My name is Kimberleigh and I have had a Cell C since August 2015<br> <br> I have requested for my debit order date to be changed to the 20th of every month as that is my salary date.<br> <br> For the past two months I've experienced a problem where as I was debited however funds were credited back into my account ,even though I still have funds available in my account.<br> <br> I was charged for an unpaid item with my bank and called Cell C to explained what happened and asked them to resubmit another debit order, the gentlemen advised me that only the difference will be debited as I was charged for an unpaid item( according to Cell C this information is incorrect and I have requested over and over for a voice recording to be retrieved but still no feedback)<br> <br> I have been calling numerous times and keep being referred from Piller to Post and nobody is willing to assist me to get this sorted out.<br> <br> I have never defaulted on my payments and worried that my line will be cut due to default on my payment which initially was not a fault on my end.<br> <br> I am very very unhappy with the service I've experience with Cell C, incorrect information and want this to be resolved immediately!!