REF: *** BAD SERVICE

From beginning of December 2015 I started experiencing network problems at home, I was hardly receiving calls and couldnt make any calls or use internet. I reported this on facebook on the cell c page and I was called by a guy from Cell c name Emmanuel Nkuna and he promised that they will contact the technician in my area which is Witbank and I was called the following day that It will be fixed within two weeks. Two weeks passed I again inboxed the cell c page on facebook quoting the reference above and they promised to send the message to the relevant department which is Network. I was called again and was told that the reason the network was not fixed its because the technician is on leave and as soon as he comes back they will fix the network, it was not in February still the network wasnt fixed and I again sent an email to cell c customer service complaining that I am paying a contract and monthyly they are debiting my money while i hardly receive calls, I was again called by Emmanuel and again another false promise that i should wait two weeks it will be fixed. Two weeks passed it was March 2016 and still I am unable to receive calls, but they are still deducting R208,00.