Rediculously bad service from Cell C

Upgraded on December 28 from old BB to Huawei, at Heiderand mall, Mosselbaai. That day I asked that BIS and Getmore be stopped. Also asked to receive my statement via email. Till today I am still battling to get those 3things sorted. Went in AGAIN yesterday, only to be told that the bis was stopped as requested, but activated again few minutes later, only to be stopped in April. Costing me money. With the lack of statements it is a constant battle to try and sort the mess. Got statements only twice after speaking to helpful persons. Every time I complain they tell me the same thing, don't worry, it's fixed now. Yesterday at Heiderand I only got told that get more needs a ref. no, which the lady got, and got told AGAIN that it will take 30 days. Exactly the same words that I heard numerous times since Des 28. I am desperate to get this mess sorted and my account to what it should be! I was even told once that it is my word against the salesman about whether or not I actually asked that the bis and Getmore be stopped. Isn't that utterly rediculous? If I don't get response here, m y next stop is the Consumer Protector, hope they can help me.