Rediculous service from the get go

Is the new contract account going to be loaded onto the old sim.
You must understand I dont deal with sim cards everyday, and just being told that I cant be assisted with the sim that you provided on the 22 of Feb is quite annoying!

So, just to be clear, is the contract just going to be loaded onto the old sim/my number or what will happen.

Hi,

Is anything still going to happen here. last communication was at 9h44??????

MY *** NUMBER HAS BEEN DEACTIVATED AND THE *** ACTIVATED!!!?????!!!! WHY HAVE YOU DONE THIS???? I WANT TO USE MY *** NUMBER.
NO WONDER I AM NOT RECEIVING ANY MSGS OR CALLS
I AM IN A BUSINESS WHERE I CANT CHANGE MY NUMBER, AND YOU GUYS HAVE NOT DONE THE PORT!!!!!!!!
I WANT MY NUMBER BACK!!!!!!!!

***

The new sim does not work.
My old sim has now been changed to ***

this is not on. You need to change it back to my number ***

I dont know who messed up, but it better get fixed!!!!!!!!!

I want to know what itls being done about this????

What call?? I have been phoning CellC non stop, you guys have not called me once!!!
I want my original number back!!!

The agreement was that my original number will be ported to the new sim card, and contact details will be loaded..

You guys go and port a different number onto my old sim and load the contact detail on new number.

Total incompetence!!

You keep on saying, will revert back, you never do. If i dont phone u, you wont call me.

The lack of actual service is pathetic!!

I took a contract with cellc due to the past, helpfulness i experienced. Been on pay as u go for almost 3 years.. in 3 years service deteriorated badly!!

I will be sending this comlainy of lack of service to ICASA as i am not getting any joy from this.

I have now been on a call for the past 40min with Zanele in Customer care. She advised me to connect the new sim to the old phone, the new sim says not connected to a network.
Then she advised that i have to dial *177177# to get a result. That came back with MSISDN - ***
I have also spoken to another person, very rude, as I am crying here wanting my stuff to be corrected. Saying i need to phone ***, it rang and no one answered. He said this was a way of proving that i am actually phoning from the 065 number even though the system is saying that i am phoning form the 074......

I am now on another call to cell c customer care.

I keep on getting a different person.

Please i need help here, i need my 074 number back, and the balances of the contract to be loaded on my 074 number.

I will go to head office, as your system is saying different things.

My New sim is saying "NOT REGISTERED IN A NETWORK" the old sim is now 065...

SO YOU DID THE TRANSFER/ PORT WRONG!!!!!!

Hi NH, the sim that was sent to me was faulty.

Thabisile, thank you for your advise on getting a sim swop done, it has been done and being processed.

Then I would like to also thank Tinyiko Nkuna at head office for helping me with the sim swop process. You did not first jump to the system to say that my contract is loaded on the 074 number. You actually inspected the phones with the sim cards and found that I was not going "mad"

For the rest of the people i have spoken to during this struggle, Call centre, you were not helpfull at all in solving this issue. Sometimes you have to look at the actual experience of what the customer/client is telling you then to just jump and say the system is saying this and that, rather than listening what your client is needing help with. Please.

Good day, some more issues that came up after taking this contract.
I app**** for the 2gb top up, what i received was the Open Line contract.

First Debit order, doesnt go off. I phone in, "oh sorry we didnt load your debit order, please make an EFT payment. Hopefully it will be loaded in April, otherwise you will have to continue making EFT payments."

When this contract is done, i am never taking a contract with CellC ever again.
If I could I would have cancelled this contract now, as it has just been a disaster from the get go back in JAN 2023 already.

Never take a contract with CellC!!!!

Hi TM, yes it is related to ***

25th of month
Bank, FNB
This has been noted on my stuff.

Such a mess, this whole experience.

How does cellc compensate clients for mistakes and failures made by staff??

There was never a debit order mandate sent to me. I will check again today if anything has come up.
What will happen with my contact type? Never opted for open line, asked for a 2gb top up.

Hi MN,
Kindly note that I cant always answer my phone, best will be to communicate here or on email. I have called in about the contract that is wrong before, and nothing has been done about it. So I believe best would be here, as that way something gets done about the matter. Thanks,

Hi, I have emailed back on the email that the support team has sent.
I have busy office hours, they can either call me today at 5PM or tomorrow morning at 8AM to do the security check in order to fix what the Sales Person Kagiso Seabe did wrong.

Till today, no calls received regarding this issue. I had noted when to call and nothing.
How are you guys going to start compensating clients where you messed up????

Your support team did not struggle to call me now? Music so loud in the back ground i had to tell him to put it softer. Yes u can go listen to the recording.
He advised me to supply him with the proof of me wanting my contract on a 2gb top up. Or i will be charged for the migration.
I cant believe the audacity!!!
But its fine! I HAVE THE PROOF, AND ITS ON EMAIL WITH KAGISO SEABE.

Good day. As per your request, see below email sent on 21 February 2023 at 10h39. This email proves that I requested to have the 2GB top up Contract and not the one that was given “open plan”. Rectify my contract, I will not be charged for the migration. This was CELLC’s mistake!!!! As you can see, I also cc’d ***, don’t know how you guys can tell me that you have no record of it!!!!!!!!!!!!!!!!! I have attached the email as is as well. So that there cant be any emails back to me saying I changed the bottom thread. Thanks, Regards, "If you really look closely, most overnight successes took a long time." -- Steve Jobs Annerie Meyer Cel +***8 Tel +***8 Shelby Auto / Premuim Pre-Owned Vehicles Disclaimer and confidentiality note The contents of this e-mail and any attachments belong to the official business of Shelby Auto. It is confidential, legally privileged and protected by law. Shelby Auto does not own and endorse any other content. Views and opinions are those of the sender unless clearly indicated as being that of Shelby Auto. The person addressed in the e-mail is the sole authorised recipient. Please notify the sender immediately if it has unintentionally reached you and do not read, disclose or use the content in any way. Shelby Auto cannot assure that the integrity of this communication has been maintained or that it is free of errors, virus, interception or interference.
From: Kagiso Seabe <***>
Sent: Tuesday, 21 February 2023 10:54 AM
To: Annerie <***>
Subject: RE: [WARNING - EXTERNAL EMAIL] Annerie Meyer - *** Hi An Yes you can I go ahead and change it to that ? From: Annerie <***>
Sent: Tuesday, February 21, 2023 10:39 AM
To: 'Kagiso Seabe' <***>
Cc: '***' <***>
Subject: RE: [WARNING - EXTERNAL EMAIL] Annerie Meyer - ***
Importance: High Hi Kagiso, Last week I was contacted by a lady, she advised that I could opt for the S23. I then asked her if possible I would like to then cancel the S22 plus and opt for the S23 Plus, White on the 2gb top up which is R1099 per month. Since then I have not heard anything. Could you advise, as she did say there is stock available. Thanks, Regards, "If you really look closely, most overnight successes took a long time." -- Steve Jobs Annerie Meyer Cel +***8 Tel +***8 Shelby Auto / Premuim Pre-Owned Vehicles Disclaimer and confidentiality note The contents of this e-mail and any attachments belong to the official business of Shelby Auto. It is confidential, legally privileged and protected by law. Shelby Auto does not own and endorse any other content. Views and opinions are those of the sender unless clearly indicated as being that of Shelby Auto. The person addressed in the e-mail is the sole authorised recipient. Please notify the sender immediately if it has unintentionally reached you and do not read, disclose or use the content in any way. Shelby Auto cannot assure that the integrity of this communication has been maintained or that it is free of errors, virus, interception or interference.

Should I send my call history now as well, no calls received from CELLC on my Cellphone. Only my clients, and one call from MiWay insurance.
My office number ***.

They phoned, on my cell number.
They advised the contract will be amended to a 2gb Top Up at no extra charge to me.

Good day,

My debit order did not go off yesterday. No Mandate has been sent?
What is happening?????

Still no feedback in regards to my Debit order.
This matter should have been sorted out already as stated on 16 April 2023 by NZ.

Why is it so difficult for you guys to sort out the problems?

I WILL NOT DO ANOTHER EFT, YOU WILL DO THE DEBIT ORDER AS ARRANGED!!

Payment date was set for the 25th of every month????

So why has it not gone off yet?

Will see if that ever happens.

I have just spoken to a lady in the accounts section, she has advised that i need to go to the bank for them to action the debicheck mandate.
Then I called FNB for advise, they have advised that there is no reason for them to action a debicheck mandate. That is CellC's responsibility to action the debicheck mandate in order for me to accept it.
The have also looked in on my account, there is no pending transactions for me to accept.

You need to action the debicheck mandate. If it gives you an error, send me a screenshot of that error in order for me to send it to my bank for them to investigate.

Back again. So after a couple of months of doing the Manual EFT payment for my account. All of a sudden there is a debit going off on the same day I have already processed my EFT as arranged.
I paid the EFT for my account on the 25th of July early morning, the Debit order goes off that same evening!!!!
On the 26th I phone in to log the error as there was now a double payment and I want my refund. I only receive my case number *** on the 28th!!!! To which they requested my Proof of payment and Bank statement, I sent it back immediately as I need that money to pay other debts.
Today the 1st of August, I phone in to get some info as to what is happening with my refund. Oh they requested the docs from me, I rep**** that I already sent it, she then advises me it takes 2 working days for them to receive my email... Well today is working day 3!!!
Oh she is sorry for the inconvenience.

I need my refund. That is R1099.00 that I need back!!!

Hi, I have sent in my bank statement.

By when should I be hearing from CellC about my Refund.

After sending in all required documentation, CellC says there is no credit due to me... What is wrong with CellC??? You can clearly see the debit that went off and the payment i made. I want my refund!!!!

I see now what you guys did. YOU "CELLC" are very very SLY!!!!!
Statement of account, so that you dont have to refund me on my Double payment!!!!!!!
VERY VERY SLY, AND I WILL TELL EVERYONE NOT TO TRUST YOU AS A SERVICE PROVIDER!!!!
My August account is only due END OF AUGUST, NOW YOU INVOICED IT SO THAT THE PAYMENT DOESNT HAVE TO COME BACK TO ME!!!!!! I will go to my bank to get the money back then.
Anyone reading this - DO NOT TRUST CELL C