CS
Christopher S

1 reviews | Active since Oct 2016

10 Jul 2017, 11:32

Rediculous limit made on my account

<p>For some reason my limit was made as R500. I never requested and would never agree to this.</p> <p>James does not work there no more and the branch washed there hands of this problem.</p> <p> </p> <p>James assured me "the limit cannot be zero. I assure you I have made it R1 so that you do not have any surprises at the end of the month''</p> <p>Susiquently I used my data knowing it would automatically stop when my data is done.</p> <p>This is not the case. My account relects an extra R438.60 for this month.</p> <p> </p> <p>I am deeply ****ed off and unsattisfied.</p> <p>This is not treating clients fairly and I will not be reccomending cellc positivly in the future.</p> <p>I hereby retract my previous compliment!!</p>

0
Replies (5)
Cell C
Cell C's reply10 Jul 2017, 11:42
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply10 Jul 2017, 17:04
Official

As per communication, Moses will revert with feedback.

Regards

Cell C | PN

CS
Christopher S's update11 Jul 2017, 16:20
Reviewer Update

I am very happy with the corrospodance . Exelent service . Thank you for resolving my complaint so quickly with so much understanding and compasion. I really appreciate it.

Will be recomending cellc in the future :)

Cell C
Cell C's reply12 Jul 2017, 11:08
Official

Thank you for providing us with feedback, we are glad to hear that Moses has assisted in a commendable manner.

Have a lovely day further.

Regards

Cell C | PN

Cell C
Cell C's reply12 Jul 2017, 11:08
Official

Thank you for providing us with feedback, we are glad to hear that Moses has assisted in a commendable manner.

Have a lovely day further.

Regards

Cell C | PN