RECURRING VOICE BUNDLE NOT BEING CANCELLED

I have been with CELLC for a LONG time.

It seems I accidentally activated a recurring 90MIN voice bundle, instead of the once-off option. I contacted Cellc earlier this month from the Contact function with the Cellc app, desperately asking that the recurring bundle be cancelled. I was ignored.

I again contacted them this evening, and no doubt I will be ignored again.

The instruction is clear: CANCEL THE RECURRING 90MIN VOICE BUNDLE on my prepaid account, and confirm by return email. I have no need to speak to an agent, nor do I want to. Just take the damned bundle off my account with immediate effect.

I am so sick of apathy and poor service.