CP
Cicelia P
1 reviews | Active since Jan 2026
02 Jan 2026, 11:05
Reconnect my phone Cell C
It is disappointing to be sending this. I have been struggling to get through to the Cell C collections department speak to an agent to reconnect my line. The process has been frustrating, I spoke to 4 different agents just this morning and not 1 could assist me. I at this point would not recommend Cell C to anyone. Reconnect my phone services or refund me for each day that I am not able to use my phone.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
02 Jan 2026, 11:52Dear Cicelia P,
Thank you for reaching out to Cell C.
We sincerely appreciate you bringing this to our attention. We apologize for the frustration and inconvenience you have experienced while trying to reconnect your line. We understand how important your mobile services are, and we regret that your interactions with our collections department did not meet the standard of service we strive to provide.
Please be assured that we have asked our support team to investigate this matter urgently.
Regarding your request for compensation for the days your service has been unavailable, we will review this once your case has been escalated to ensure it is handled appropriately.
We truly value your feedback, as it helps us improve our processes and customer experience. Please accept our sincere apologies, and we appreciate your patience while we work to resolve this matter.
Regards,
Cell C | PMa
Thank you for reaching out to Cell C.
We sincerely appreciate you bringing this to our attention. We apologize for the frustration and inconvenience you have experienced while trying to reconnect your line. We understand how important your mobile services are, and we regret that your interactions with our collections department did not meet the standard of service we strive to provide.
Please be assured that we have asked our support team to investigate this matter urgently.
Regarding your request for compensation for the days your service has been unavailable, we will review this once your case has been escalated to ensure it is handled appropriately.
We truly value your feedback, as it helps us improve our processes and customer experience. Please accept our sincere apologies, and we appreciate your patience while we work to resolve this matter.
Regards,
Cell C | PMa
Cell C's reply02 Jan 2026, 11:52
Official
Dear Cicelia P,
Thank you for reaching out to Cell C.
We sincerely appreciate you bringing this to our attention. We apologize for the frustration and inconvenience you have experienced while trying to reconnect your line. We understand how important your mobile services are, and we regret that your interactions with our collections department did not meet the standard of service we strive to provide.
Please be assured that we have asked our support team to investigate this matter urgently.
Regarding your request for compensation for the days your service has been unavailable, we will review this once your case has been escalated to ensure it is handled appropriately.
We truly value your feedback, as it helps us improve our processes and customer experience. Please accept our sincere apologies, and we appreciate your patience while we work to resolve this matter.
Regards,
Cell C | PMa
Thank you for reaching out to Cell C.
We sincerely appreciate you bringing this to our attention. We apologize for the frustration and inconvenience you have experienced while trying to reconnect your line. We understand how important your mobile services are, and we regret that your interactions with our collections department did not meet the standard of service we strive to provide.
Please be assured that we have asked our support team to investigate this matter urgently.
Regarding your request for compensation for the days your service has been unavailable, we will review this once your case has been escalated to ensure it is handled appropriately.
We truly value your feedback, as it helps us improve our processes and customer experience. Please accept our sincere apologies, and we appreciate your patience while we work to resolve this matter.
Regards,
Cell C | PMa
Cell C's replyOfficial
03 Jan 2026, 12:45Dear Cicelia Peyper,
Thank you for contacting Cell C.
We understand your concern and want to assist you as quickly as possible. To access your account and resolve this matter, please confirm the following details:
Thank you for contacting Cell C.
We understand your concern and want to assist you as quickly as possible. To access your account and resolve this matter, please confirm the following details:
- Full Name and Surname
- ID Number
- Name of the bank we are debiting
- Debit order date
- Physical address
Cell C's reply03 Jan 2026, 12:45
Official
Dear Cicelia Peyper,
Thank you for contacting Cell C.
We understand your concern and want to assist you as quickly as possible. To access your account and resolve this matter, please confirm the following details:
Thank you for contacting Cell C.
We understand your concern and want to assist you as quickly as possible. To access your account and resolve this matter, please confirm the following details:
- Full Name and Surname
- ID Number
- Name of the bank we are debiting
- Debit order date
- Physical address
CP
Cicelia P's updateReviewer Update
06 Jan 2026, 14:21Thank you. Please just activate my line
CP
Cicelia P's update06 Jan 2026, 14:21
Reviewer Update
Thank you. Please just activate my line