Reckless disregard shown for my privacy and consumer rights

I am writing to formally lodge a serious complaint regarding the unacceptable and unauthorized conduct of a salesperson (Mohammed) at the Cell C Clearwater store during my recent visit.

On March 8th, 2025, I visited the store seeking assistance with a technical issue on my current handset. The salesperson was unable to resolve the issue and subsequently attempted to upsell me on a new contract and device.

I made it explicitly clear that I was not interested in any of the offers at the time and stated that I would first take my current phone in for repairs before considering any new contract or purchase.

At no point during our interaction did the salesperson mention, request, or obtain my consent to conduct a credit check. Yet, to my disappointment, I have since discovered that a credit check was performed in my name following this encounter.

This is a blatant and inexcusable violation of my rights and a serious breach of the Consumer Protection Act and the National Credit Act, both of which clearly stipulate that express and informed consent is required before accessing or processing personal credit information.

I am livid and deeply disappointed by the reckless disregard shown for my privacy and consumer rights. This unauthorized action is not only *********, but also *******—and it demonstrates an alarming lack of professionalism and accountability at your Clearwater branch.

I demand a full investigation into this matter, a formal written apology, and immediate confirmation that the unauthorized credit inquiry will be addressed with the relevant credit bureau and removed from my record.

If this issue is not resolved swiftly and satisfactorily, I will not hesitate to escalate the matter to the National Credit Regulator and other relevant consumer protection authorities.