Recharged Airtime using internet banking

I am really disappointed in the service provided by Cell C. On Saturday the 15-08-2015, i recharged with airtime using internet banking and till date (18-05-2015) i have not received the airtime. I called the call centre and was advised that I was not the only customer and that they were experiencing issues with electronic recharges and that i would receive the airtime, how is it so that no communication was sent out informing uses of the issues experienced by the service provider??? I called back and was advised that i should produce a bank statement reflecting the transaction... can you tell me who will be footing the charge on the bank statement?? can you guys not contact the bank or I am sure you would have records of ALL transactions that take place. The service from cell c has been going from bad to worse lately. I am awaiting a response from someone who will be able to assist me. Thanks<br> <br> Seriously disgruntled customer.