Recharge Turn Around Time

I recharged airtime via internet banking on Tuesday 26th May at around 08:30am and only realised at around 9:30am that this airtime had not yet come through. I called FNB to assist as the transaction was done via their internet banking. I was told that everything was clear on their side and that the problem might be on Cell C's side this was a 20 minute long call as the call centre agent had to at some point get assistance from his supervisor - I can't blame FNB as this was not their problem.I then called Cell C who then told me that they were having some technical problem on their side and have no idea as to how long they would take to resolve this. Firstly I've wasted a good 30 minutes of my work time chasing up on issues that Cell C as a service provider should be sending notification to their users updating on such issues, I'm sure bulk information sms would have saved some of us unnecessary time wasted on calls to your call centre. Secondly, you guys need to be able to provide us with some sort of indication as to when your technical issue will be resolved.It is now 14:46 my recharge still doesn't reflect yet my bank account has been deducted.