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KS
Kobus S

1 reviews | Active since Mar 2009

09 Oct 2020, 12:40

Reception issue

I have been having reception problems since 5 Oct (after the massive rain storm in my area on the 5th). I have been trying to raise this with Customer support (and got a ref ***). Today, they tried to call me, but as I do not have any reception at home, I could not hear them. The feedback then provided was that I need to take my phone to a cell c store as it's faulty! This is not the case, as I can make and receive calls on my phone whenever I'm not at home (I have to leave my house and drive about 1km before I get reception). That is definitely not a handset issue in my opinion! If it is, wow.

I now have to switch my roaming settings to MTN at home manually every time I want to make or receive calls and then switch it back when I leave the house

0
Replies (7)
Cell C
Cell C's reply09 Oct 2020, 13:26
Official
Good day Kobus

Thank you reaching out to us. 

We will follow up with our Network Team and revert to you. We sincerely apologies for the unpleasant experience. 

^NT 
KS
Kobus S's update25 May 2021, 15:28
Reviewer Update
Hi, this issue is still not resolved - I even have a new reference number: *** - Absolutely appalling
Cell C
Cell C's reply25 May 2021, 16:15
Official
Good day Kobus

Please send the reference number via private reply.

^SM
KS
Kobus S's update25 May 2021, 16:17
Reviewer Update
***
KS
Kobus S's update01 Jun 2021, 13:25
Reviewer Update
Absolutely pathetic service! Still no feedback received!
Cell C
Cell C's reply01 Jun 2021, 14:53
Official
As per the system, please refer to the feedback under the case number you have provided.
"

Client cant hear me but I can hear him, sent sms to get device assessed at the nearest cell c store.
KS
Kobus S's update01 Jun 2021, 15:09
Reviewer Update
The reason I can't hear is because I do not have reception! Wow!
I have gone to CellC in Cresta and they reccomended a SIM swap... Will see if it help