Received incorrect Router

I have upgraded my data contract and took out an additional data contract. I was told the router that is advertised is out of stock, but is is replaced by a better router which is also LTE. This can be verified by the recording of that conversation.<br> I received my 2 routers, none were LTE. Logged a call with the call center and was assured that i should have received the LTE routers and that someone will contact my in 2 days to arrange for collection and delivery of the routers. I was given a ref number. 5 days later and no correspondence. <br> <br> If this is not resolved before friday, i will lodge a formal complaint regarding breach of contract.<br> <br> And dont tell me that you tried to phone me but could not get hold of me. YOU ARE LYING