AB
Anzia B

1 reviews | Active since May 2014

15 Jun 2015, 07:55

Received contract doesn't correspond with call

5 June 2015 Cell C contact me to upgrade my contract which will expire end July2015. After all the confirmations of my personal details - which are tape recorded. I agreed on the following:<br> Samsung G920 Galaxy S6 flat 32 GB, +wireless charger. <br> on straight Up 100 at R589 pm x 24, 12GB free data for Samsung galaxy s6 promotion.<br> Straight Up 100 postpaid (100 sms,100min,100mb). They promised that the phone will be delivered on Monday 8June15, I need to sign the contract - BUT only 3GB, instead of 12GB was on the contract, I immediately phoned 084 145 and sent mail to disagree with the 3GB. After 1 week and several calls I am not helped. when you phone Call Centre you are transferred to other people, which transfer you to other people.<br> My question is: is that 12 GB promotion still valid? Where is the lady who phoned me on the 5th June 2015 who made all these promises and assured me that her personal e-mail will be on the contract if any further enquires occured

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Replies (1)
Cell C
Cell C's reply15 Jun 2015, 08:02
Official
Hello Anzia,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN

Best regards,