Hellopeter
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nR
nadia R

1 reviews | Active since Apr 2011

20 Sept 2018, 10:53

RECEIVED AN EMAIL NOW, SAYING YOU HAVE BEEN TRYING TO BE IN CONTACT WITH ME, REALLY YOU GUYS ARE WORKING VERY HARD AT CELLC

RECEIVED AN EMAIL FROM THABISILE NGCOBO , SAYING THEYVE BEEN TRYING TO CONTACT ME ON THEIR CELLC NUMBER, HOW DO YOU CONTACT SOMEONE WHEN THEY PHONE IS DISCONNECTED, PELASE TELL ME, HOW DOES THAT WORK, I HAVE AN EMAIL ADDRESS, AND NO ONE EVER SEND ME AN EMAIL ASKING ME ABOUT NUMBERS, TODAY ONLY WHEN I PUT ON HELOPETER, THEY ONLY RESPOND, THIS IS PATHETIC SERVICE. AFTER THREE OR 4 MONTHS TODAY ONLY YOU WNAT TO CONTACT ME, REALLY, PLEASE CELL C, WAKE UP

0
Replies (7)
Cell C
Cell C's reply20 Sept 2018, 11:43
Official

We are contacting you as you have logged a review with us and we want to assist. If you had logged your review when this issue started, we would have assisted since.

The contact number which Thabisile used is the one you provided under your review information.

Kindly provide an alternate contact number and she will contact you.

Regards

Cell C | PN

nR
nadia R's update20 Sept 2018, 11:46
Reviewer Update
i dont have a number, you are very welcome to speak to me via email or hellopeter, like you do now. and pleae dont get so cheeky with me. I have dealt with this the same time you ****** me, so how am i now the freaken problem.
nR
nadia R's update20 Sept 2018, 11:47
Reviewer Update
and we you do contact me, please have all the information, dont still expect me to give you the relevant information, if you dealt with this from the beginning, we would not have this issue
Cell C
Cell C's reply20 Sept 2018, 12:40
Official

In order to process your request, the consultant must verify your details telephonically for security purposes. Kindly refer to Thabisile's email, you can communicate with her directly and she will assist you accordingly.

You made us aware of this issue today, we requested someone to assist and sort it. Please cooperate with us and this matter will be sorted.

Regards

Cell C | PN

nR
nadia R's update20 Sept 2018, 12:53
Reviewer Update
you are all about excuses, please contact via email, like you have done 4 months ago, excuses only, like i said before, sort this mess out on your side, before getting in contact withm, as this bull has been going on for a while now, read all the emails and correspondence i have sent you, then you can write back via email. i must communicate with her, are you rediculous, you should be in contact with me. you should have done this months ago, like mentioned before, you guys are terrible, quick to hand people over, but dont sort the mess out on their side. like mentiooned before, you only coorespond via hellopeter, to keep scores, this is not going to work out.
Cell C
Cell C's reply20 Sept 2018, 12:59
Official

We are not about excuses at all, we never dealt with your review 4 months ago, we only received it today and we want to assist. You can forward all the correspondence to Thabisile and she will assist. She is handling your complaint and will resolve it.

Please allow us to assist and cooperate with us, hopefully, we will be able to restore your trust in Cell C.

Regards

Cell C | PN

nR
nadia R's update20 Sept 2018, 13:03
Reviewer Update
look into this account, and you will see what im talking about, its very quick on hellopeter, i wish you guys can do the same at the actual head office