Received a call from Skhumbuzo to collect my phone at Promenade store and when i was there the store showed me paper work showing i have taken my phone already

<p>Booked my device on the 26 September 2016, as per what Skhumbuzo Ndhlovu last week Monday 31 November 2016. That through the hardship and trauma the have both Cell C and C surance have put me through. Still I was taken for a fool, as per what Skhumbuzo Ndhlovu said to me Monday "Mr Timoti I've got great news for you device have been allocated and where should it be delivered?" I rep**** and said to Cell C Promenade Cape Town, then his promise was by Wednesday latest Thursday my phone should be already at the store. Send a friend to acquire if the store have yet received my device then she was assisted by Chrystal the store manager and the answer was no the sooner they receive my device I will be contacted. Again Friday sent someone to double check if my device have been delivered yet and still the answer was still the same.</p> <p>Saturday the 03 December 2016 went to the store myself to collect my device was assisted by a lady Natheerah the time was 9 H 34 in the morning, had to explain to her why I did not have the tracking number or an sms before she took my ID and went to the store room and check if my device was at the store. She took more than 20 minutes to come back and say I have come already on the 05 November 2016 to collect my phone, then I rep**** and said to her I would love to see the paper work and my signature as well, she went to the store room and brought the paper work. Saw someone else signature and I told her that is not my signature. </p> <p>She then ask if I could show her my signature at the back of that paper work which was signed by someone I do not know. Natheerah then said he need me to provide her with paper work so that she can be able to assist me, again explained to her that I myself struggled a lot when trying to book this phone for repairs as per the fact that it was not showing on cell c system, only showing on c surance system as per the fact that the device was a replacement of my Nokia Lumia 730 Dual sim.</p> <p>She then said she need an IEM number of the device so that she can be able to track where the device is. Told her I'm from Khayelitsha and it’s an end of the month it won’t be easy for me to get to my house and again be at the store as a fact that I’m a Sabbath so my church service is on a Saturday. She insisted that I need to acquire IEM number and ask so that I allow her to help other customers so long. Called my sister and luckily she was at my house ask her to read me IEM number of my device. Reported back to the store with a page with a IEM number and Natheerah said she told me that she need a box with the IEM number that is the only time she will be able to assist me.</p> <p> </p> <p>Drove from Promenade to Khayelitsha and rush back with the box of my device waited for Natheerah to again assist me as per the fact that she insisted that I should bring the box so that I can be attended. Was again assisted by her the time was 14 H 40 she took the box and come back within 5 minutes and said she is unable to call the c surance guys as per it is a Saturday she can only call them Monday and find out the where about of my device. Asked her why she insisted that I bring the box whereas I had an IEM number then she said it was required of me.</p> <p> </p> <p>She then took my IEM number and made a copy of my ID and ask for cell phone number.</p> <p> </p> <p>CELL C AND C SURANCE REALY YOU'VE CLEARLYSHOWED AND PROVEN TO ME HOW YOU VALUE YOUR CLEINT. THE LEVEL OF SERVICE YOUR RENDER. EVER SINCE I TOOK A CONTRACT BY YOU GUYS I HAVE BEEN STRUGGLING TO GET THINGS DONE FROM DAY ONE. IM UNSURE HOW MANY TIME I HAVE POSTED REVIEWS TRYING TO ENABLE YOU GUYS TO BE ABLE TO POLISH WHERE YOU LACK BUT BECUASE YOU GUYS ARE A HUGE COMPANY WHICH HAVE THOUSAND OF CLEINTS YOU GUYS ALWAYS TAKE An INCORRECT MISTAKE WHICH MOST ENTERPRISE TOOK negligence. NO URGENCY IN RESOLVING SIMPLE BASIC CUSTOMER NEEDS. </p> <p>ONLY NEEDED MY DEVICE TO BE REPAIRED AND SEND TO ME WITHIN 18 DAY AS PER CELL C LEAD TIME WHEN REPAIRING A DEVICE. HAVE WAITED FOR MORE THAN TWO MONTHS FOR UNDER WRITTERS TO RESOLVE THE MATTER WHICH DOES NOT INVOLVE ME THE VERY SAME PLACE.</p> <p> </p> <p>I GIVE YOU GUYS ONY TOMORROW TO FURNISH ME WITH MY DEVICE AS I HAVE PAID FOR. </p> <p> </p>