Recalling previous complaint-pending follow up investigations

I would like to recall a previous complaint against the CellC service provider. I am now back from a well-deserved holiday and am still to receive a follow up from the investigation. Your integrity is obviously questionable. I guess your investigation on the matter has proven to be futile-no solutions what so ever; even with all the evident proof I have that links me to the number. With that said I acknowledge the inconvenience that is due to your poorest service, I definitely will not consider nor refer the service provider in future. (Also note that complaints are meant to help an organization improve and review where they are lacking rather than to ruin their reputation.)